Trainer

Job description

Navitaire, a wholly owned Amadeus Company, delivers industry-leading technology services supporting growth, profitability and innovation to airlines and rail clients worldwide, including many of the world’s most successful airlines. Navitaire offers a full suite of proven solutions focused on revenue generation and streamlining costs in the areas of reservations, ancillary sales, loyalty, revenue management, revenue accounting and business intelligence. Each day, more than 500 employees based in five global offices develop, support and operate Navitaire solutions to help our clients continue to move the travel industry forward.

Summary of the role

The Instructor’s primary function is to train our new customers on the proper use of Navitaire products, plus creating and updating Training Courseware. Additionally, Instructor’s also provide training to internal Navitaire employees. These products primarily belong in the Airline Reservation Systems category, but may also include other families of products offered by Navitaire. To successfully deliver training, each Trainer is required to comprehensively learn and understand the Navitaire products as well as keep up to date by continuously perusing updated documentation and release notes as these products evolve over time. As a secondary responsibility, the trainer is required to offer product knowledge to other internal departments: account management, customer support, sales support, product testing, and product development. The Training Team also provides hands-on support during onsite implementations and recurrent training for internal and external customers.

Main responsibilities

• Conduct customer and internal employee training overviews of product functionality in a classroom setting.
• Establish a dynamic training environment using interpersonal style with flexibility to adjust and accommodate different nationalities, personalities, and needs of each customer.
• Work closely with other training team members to promote best practices and innovative training solutions
• Create, deliver, and maintain multimedia training modules

• Work with project managers and key product developers to assess the training needs of the customers and update and refine current training materials

• Develop and maintain positive relationships with customers; anticipating their needs and concerns and providing solutions.

• Assist in the resolution of system test and production release issues.
• Work with supervisor and clients to resolve assigned trouble tickets.
• Execute production tests, conduct initial results and investigate results.

• Travel internationally to provide hands-on customer support during new software installs and upgrades of existing products/servers.

Requirements

•Minimum of two years of instructional design, professional classroom instruction and presentation skills.
•Previous airline experience strongly preferred.
•Requires a minimum of 25% travel.
•Requires a flexible work schedule; including weekends and holidays.
•Must possess or be able to obtain a passport.
•Strong English - verbal and written communication skills.
•Ability to work in a fast-paced changing environment.
•Computer/web based training a plus
•Bachelors Degree or equivalent preferred.
•Foreign language ability is a plus.

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.