TPEGL-17-14; Operations Support Engineer

Description de l'offre

Join us and shape the future of travel

Shaping the future of travel has always been important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

We work at the heart of the global travel industry. Amadeus offers you the opportunity to learn and grow and drive your own progression in an exciting and multicultural environment.

Our people are driven by a passion for 'Where next?' If you want to shape your career and the future of travel, Amadeus is the place for you.

Business environment

As part of the Development Lifecycle Automation (DLA), CI/CD Pipeline (CCP) mission is to improve Amadeus efficiency by providing and operating a scalable, resilient and agnostic CI/CD pipeline that will foster automation. It provides solutions, tooling and support for 5000+ developers located in more than 20 locations. CCP group is composed of several teams located in Nice, Bangalore and Boston.

The CI/CD Collaboration Services (CSR) team is responsible for providing a reliable and scalable collaboration platform, based on the Atlassian tool suite, to all Amadeus developers.

CSR supports (maintenance & evolution) the following products with their ecosystems:

· Bitbucket
· Confluence
· Hipchat
· Platinum (internal collaborative version control, above Mercurial)

Key accountabilities

· The CSR engineer deploys, evolves and maintains the collaborative platform based on the Atlassian tool suite. His/Her role is equivalent to the DevOps philosophy: truly cross-functional knowledge: from coding to monitoring, through building, testing, packaging, and releasing and configuring. The CSR engineer works in an Agility context (Scrum)
· He/She keeps up-to-date with the cutting edge of open-source DevOps solutions.
· He/She handles all requests from CCP. He/She prioritises the request according to the management and the planning.
· He/She also ensures the 2nd and 3rd level support of different modules, applying incident and problem management principle, including communication and follow-up to customers.
· He/She understands the daily work of a software developer. He/She is able to propose and guarantee solutions which will help and optimize this daily work of Amadeus developers.

Technical context

With 5000+ developers, 20 geographical locations, 60K+ Git repositories, 1000+ pull requests per day, 10TB of deliverables, 400+ Confluence pages created each day... CCP services must be highly available and resilient. A single minute of outage has a business impact on Amadeus as a whole with developers unable to carry out their work.

As such, Collaborative Services team works on several various topics, such as:

· Atlassian platform evolution by following the Atlassian releasing cycle.
· Process automation as a key to ease deployment of new version or feature.
· High availability for all CSR services through, for instance, clustering solutions.
· Plugin development (and support) to integrate the CI/CD platform with Atlassian ecosystem.

All provided services have proper monitoring and alerting.

Education

University Degree in Scientific studies or engineer school.

Relevant work experience

· Operations Support and/or Software Development experience.
· At least two years of experience.
· Having already managed a production system would be a plus.

Specific competencies

Technical Skills

Required :

· Linux advanced
· Bitbucket / Git
· MySQL, MariaDB, PostgreSQL
· Tomcat
· Nginx, HAProxy
· Java
· Python

Appreciated :

· Confluence
· Hipchat
· Jenkins / Jenkins Pipeline

Soft Skills

· Customer service oriented
· Accountability & Priority management
· Team spirit
· Problem solving
· Pragmatism
· Analytical & Conceptual Thinking
· Dynamism & Flexibility (supporting constraints)
· Proactivity & Innovation
· Project coordination & Leadership
· Communication and reporting
· Proficiency in English mandatory (written and spoken)
· Good understand of the daily work of a developer
· Good understand of CI/CD concepts
· Agility (Scrum)

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