Systems Engineer

Job description

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

I. Summary of the role

CTL department provides tests systems services and support to the Product Engineering Groups, on complex cross division and cross site projects. Test & Platform Services (TPS) team, which is part of CTL department, provides technical support for customer facing Test Systems, training system and internal test systems.

This position demands good understanding of IT Operations and the systems engineer is expected to plan his/ her daily activities, contribute to projects, hold meetings (ranging from PMR’s to planning meetings), take ownership of action items and ensure that they are implemented as agreed. This person should actively demonstrate interpersonal skills and engage in daily activities as defined in the service catalog.

II. Main Responsibilities

• Perform first and second level error analysis and recovery in a timely manner

• Provide Incident and Problem management input

• Attend Problem Management report meetings and follow up on the action items given to the team

• Produce troubleshooting guides and Operational procedures

• Perform all Software loads and changes on the various systems and verify the results

• Update and coordinate handover calls

• Attend regular support meetings

• Review and verify implementation plans

• Independently support all projects and implementations

• Support and execute activities around the Capture Restore cycles

• Train Juniors

• Expected to substitute for other team members

III. Requirements

Education :

Bachelors/ Masters Degree in Engineering/ Scientific studies

ITIL Certification is a plus

Relevant work experience :

• Good Experience in running, supporting and managing high availability infrastructures (24/7/365 >99.999% up-time requirements)

• Good knowledge of Operating Systems such as Linux / Unix

• Good scripting skills in one or more of the following languages Shell, HTML, Perl, Python, Java

• Good understanding of ITIL processes

• Good communicator in both written and oral form

• Fluent in English

• Good problem solving and analytical skills

• Good negotiation skills

• Be able to follow processes

• Able to multitask

• Proactive and positive attitude

• Good understanding of Project Management

• Team player

• Able to work independently

• Good presentation skills

• Basic knowledge of relational databases such as MySQL and Oracle

• Basic knowledge of NoSQL (MongoDB, Couchbase)

Business understanding:

CTL Engineer will be providing support to customers in terms of test systems operations, developing/ enhancing scripts, tools, processes, procedures and in isolating, diagnosing, reproducing and fixing operations issues in a timely manner. To be successful in this role, the candidate must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.

Skills:

Computing :

Systems/ Operations Engineer with overall work experience of 6 to 10 Years with at least 4 years of scripting experience (Mandatory)

At least 5 years experience in Technical/ Operations support role with Incident Management and IT Change Management in an Operations Center or like environment (Mandatory)

Experience with Cloud Infrastructure and Automation with Ansible (Appreciated)

Good written and verbal communication skills.

Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/ or ambiguous situations.

1-2 years of experience in Amadeus/ travel domain (Nice to have)

Languages : Scripting languages (Bash/ Python)

Specific knowledge - Nice to have:

• Experience in Amadeus or another key player Travel Technology company

• Working knowledge of ALTEA Suite products

• Understanding of Distribution and Airline IT business

Other - Personal Skills:

• Change management and flexibility

• Accountability and proactivity

• Multicultural approach

• Customer focus

• Analytical and conceptual thinking

• Adaptability to fast changing business and technical environment

• Taste for challenges

• Personal motivation

• Communication

• Information gathering

• Innovation, industry and business expertise

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Amadeus strives to achieve outstanding results through a diverseworkforce. Our employees represent over 123 nationalities. We welcomeand embrace individual differences to bring out the brilliance inourselves, our customers and each other. We are proud to be an equalopportunity employer.