Service Reliability Engineer - Inventory Services

Job description

Join us and shape the future of travel

Shaping the future of travel has always been important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

We work at the heart of the global travel industry. Amadeus offers you the opportunity to learn and grow and drive your own progression in an exciting and multicultural environment.

Our people are driven by a passion for 'Where next?' If you want to shape your career and the future of travel, Amadeus is the place for you.

About the role:

You will be part of a global team that leverages, improves, designs, implements, and delivers end to end services to our customers. These services aim to automate application provisioning and manage the underlying Infrastructure as a Service, incorporating all layers: from compute through to storage and network.

You will help accelerate our Application teams’ ability to reliably and consistently deliver applications, by developing standardized automation to control, build, artifact, and deploy managed services.

You’ll work on:

· Change Management with your strong skills and knowledge of best practice processes.
· Helping with reviewing, approving and scheduling application related changes within our global environment.
· You will also contribute to Quality initiatives: develop and review procedures and tools to support monitoring, automation and coordination between global teams.
· Troubleshooting and resolving time and mission critical incidents and issues, as well as ensuring that incidentsare kept to a minimum during the implementation of changes.
· Collaborating with Developers, Networkers, Systems, Storage and Database Administrators, and Project Managers on projects and providing technical support.
· Over time, you will build your knowledge in our global travel management applications, and become one of our subject matter experts as your role transitions into Service Reliability Engineer.

What you'll bring:

- Experience:

· Minimum 3-5 years in Systems Administration, Software Engineering or DevOps, networking in a large scale complex environment.
· Along with a desiderable 3 years’ experience of application build and release engineering in SOA architectures.
· Excellent understanding of software engineering methodologies and development lifecycle / open source development.

- Skills & Competencies:

· Excellent technical and communication skills, strong teamwork mindset, and the ability to manage projects
· Self-motivated, able to work under pressure and across teams and countries
· Willing to learn on the job and explore new technologies
· Strong focus on business outcomes and mindful of customer SLAs
· Able to work on shifts including weekends

- Proficiency in Technical and Troubleshooting Skills:

· Linux operating system
· Deployment and infrastructure configuration management tools
· Good knowledge of scripting languages (Shell, Python, or Perl, etc), and understanding of programming languages (C, C++, or Java, etc)
· An understanding of security information and event management technologies, along with monitoring tools and concepts (Kibana, ElasticSearch)
· Understanding of Networking Communication Protocols (TCP/IP, DNS, SSH, HTTP/S), Load balancing techniques, traffic routing, and caching for distributed applications, scalability
· Good understanding of relational database concepts (Oracle, MySQL, MariaDB, etc) and noSQL technologies (CouchBase, MongoDB, Hadoop, etc)
· Understanding of Cloud systems (OpenStack, CloudStack, AWS, etc), and virtualization technology (EC2, Xen, KVM, OpenStack)
· Understanding of Containers deployment technologies (Docker, LXC, etc)

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