Service Reliability Engineer

Description de l'offre

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Purpose

The goal of a Service Reliability engineer will be to accelerate Application teams’ ability to reliably and consistently deliver applications by developing standardized automation to form a common continuous deployment pipeline for application development teams as a whole.

Key accountabilities

· Be accountable for an ultra-highly available applicative platform for Amadeus customers
· Develop automation to enable quick & safe instance deployment
· Contribute to the definition of SLAs and OLAs
· Provide & and use monitoring tools to find problems, raise alert, and ensure that we meet our SLAs/OLAs
· Monitor and build/define alerting to enable auto-recovery. Provide automation to ensure auto-recovery.
· In case of unmanaged issue, ensure first full recovery. Once solved, analyze the root-cause of the issue, liaising with the development teams if needed, implement a specific monitoring and automate a response that will manage auto-recovery if the same issue happens again
· Assist developers in debugging application issues
· Build automation to replace processes enabling better time to market for service developers
· Ensure process reengineering and optimization
· Drive continuous improvement to the service delivered to customer (agility, stability ...)
· Drive the enforcement and definition of operational requirements / non-functional requirements in collaboration with application owners and middleware organizations
· Operate the platform within our security and privacy guidelines
· Document configuration processes and policies

Education

University degree in Computer Science or related field, or equivalent work experience

English

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

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