Product Development Analyst - Customer Experience Management

Job description

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Have you already watched recent advertising from companies like Netflix or Amazon? It’s all about the “You are Unique” motto and getting personalized recommendations matching your own interests. And guess what, airlines follow the same trend!

This is especially true in APAC, one of the most active region for airline IT and for Customer Experience Management product! Indeed, our pilot is with Singapore Airlines, and many of our early adopters (Qantas, Malaysia Airlines) are based in APAC, making it key to have a CEM R&D representation here.

Merchandising & Personalization is the most dynamic area of investment in Airline IT. If you’re interested in both the area and a Singaporean lifestyle experience, please take a deeper look at this position!

Design and test functionality for the development of new CEM software solutions aiming at:

· Supporting the SQ Merchandising Platform project by driving the Personalization stream
· Supporting the other CEM implementation projects in the region
· Supporting presales activities in the region
· Channeling the region specificities into the product

Analyze business requirements submitted by Product Management.

Review change requests.

Size specification and testing phases.

Provide information to the Product Management as necessary for the elaboration of business cases and RFP responses.

Elaborate functional specifications.

Deliver test plans and test scenarios.

Interface with relevant departments to identify interaction with other Amadeus packages and assure functional compatibility.

Carry out the functional walk-through of the product with the Development team and Product Management.

Test product in order to ensure compliance of the delivered functionality and system integrity, and perform functional sign off.

Ensure production integrity by validating and prioritizing reported problems.

Interface and communicate with Product Management.

Interface with customer during functional specification, testing and initial implementation phases as necessary.

Requirements

University degree in Business or Scientific studies or related field, or equivalent work experience

English

Successful experience as product development analyst

General knowledge of airline business/IT is a plus

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

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