Navitaire - Business Analyst for Distribution

Job description

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Role Description:

The Business Analyst will work with existing and potential airline customers to identify business requirements, provide sales and implementation support, and identify business process changes. This position involves collaboration with clients, industry organizations, Amadeus and other Navitaire teams to identify and address complex problems and to deliver solid, successful, innovative products and solutions that support our customer’s objectives. The Business Analyst will advocate GDS, E-Ticket and EMD, Code-Share, Interline Sales, and other travel industry distribution processes.

Key Areas of Responsibility:

· Represent the Product Management Team on customer implementation, conversion and upgrade projects
· Provide product support for travel industry distribution functionality
· Address customer inquiries and issues
· Document and clarify business requirements and produce detailed user stories for enhancements and changes
· Perform product validation testing of new functionality
· Provide on-going assistance and support to Navitaire Development, Quality Assurance, Customer Support teams
· Assist with the creation and update of published customer documentation
· Perform business and systems analysis for product initiatives
· Support sales pursuits involving existing and new customers
· Other related duties as assigned

Qualifications:

· Bachelor’s degree in Information Technology, Computer Science or equivalent.
· Prior experience in any of the following: Business/System Analysis, Requirements Gathering/Analysis, Software Quality Assurance, Software Development
· Prior experience working with Airline or Travel Industry products (e.g. New Skies, External Messaging, etc.) in ANY one of the following areas: Reservations, Fares, Schedules, or Distribution
· Proven ability to document and solve problems and issues effectively
· Excellent verbal and written communication skills
· Excellent interpersonal and facilitation skills
· Proven discipline to work independently in a dynamic, fast-paced environment
· Flexible work schedule; willing to travel (approximately 15-20%)

Desired Experience:

· Knowledge of airline and/or travel industry business processes
· Knowledge of travel industry groups, practices and/or standards: IATA, ATA, ATPCo, NDC
· Previous experience working directly with customers
· Previous experience working with (i.e., using, envisioning, designing, or testing) travel industry systems or applications aside from Navitaire

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.

Amadeus is proud to be a diverse and inclusive employer, embracing equality of opportunity, fairness, respect and dignity for all its employees. We at Amadeus treat all employees equally regardless of gender, gender identity, sexual orientation, ethnic or national origin, culture, belief, disability or age and we see this diversity as a strong asset in today’s complex, global, and interconnected world.

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.