Customer Support Specialist - Online Travel Agency

Description de l'offre

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Purpose

Recover functional and technical Incidents and Requests or escalate them to resolver groups. Product expertise will be used to improve the Knowledge Solutions database.

Key Accountabilities

Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)

Investigate and when possible recover incidents within service levels

Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.

Provide Amadeus customers with updates on the status of critical problems.

Improve/complete existing Knowledge Solutions. If missing, propose new knowledge solutions and validate with team leader.

Represent the SMC in Service Design meetings. Provide improvement suggestions for Amadeus products and solutions as well as input for the construction of the associated support service offerings.

Support product/solution installations and updates as well as database configurations

Enhance team members' knowledge of incumbent's areas of expertise (products, solutions, customer) through contribution to training sessions and documentation.

Represent Amadeus by providing onsite support during customer system migrations.

Education

· 2 year vocational degree in Tourism or IT
· Degree in Engineering or Business school is preferred

Relevant work experience

· At least 2 years in the Travel Industry or degree in Engineering

Specific competencies

· English fluent
· Accountability & Proactivity
· Adaptabiliyt / flexibility
· Customer Focus

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation.

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.