Apprenticeship: Sales Force Knowledge Management Specialist

Description de l'offre

Join us and shape the future of travel

Shaping the future of travel has always been important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

We work at the heart of the global travel industry. Amadeus offers you the opportunity to learn and grow and drive your own progression in an exciting and multicultural environment.

Our people are driven by a passion for 'Where next?' If you want to shape your career and the future of travel, Amadeus is the place for you.

Team Description

The sales force development and knowledge management team supports the commercial teams in charge of selling to airlines and retaining airline customers by providing the right knowledge and information for all levels, from newcomers to senior management. It offers several programmes: Induction for newcomers, an account manager learning path, Annual airline academies, Annual best practice sharing awards and knowledge webinars on Amadeus solutions for airlines. Topics cover a wide range from strategic to tactical and functional in all airline related business areas.

The team supports all regions: Europe, Middle East, Africa, Americas and Asia Pacific and interacts with a large number of units: Airline IT strategy, Distribution, Solutions, Delivery to ensure all knowledge needs are met.

Main Responsabilities

Knowledge Management & Induction

· Assist in organisation of account manager learning path worldwide
· Assist in broadcasting webinars on Amadeus solutions worldwide
· Assist in the organisation of Airline Academies for commercial teams
· Assist in publishing information on the knowledge sharing database
· Evaluate the effectiveness of knowledge sharing via quantitative and qualitative feedback from the commercial force
· Assist in the preparation of internal reports and presentations
· Assist in advising newcomers
· Assist in the analysis of knowledge needs for the Airline commercial force.

Best practice sharing

· Support Annual Best Practice Awards for commercial teams
· Communication
· Organisation and Planning

Requirements

·
English mother tongue or bilingual

·
Excellent knowledge of Microsoft suite in particular Excel and Powerpoint

Good writing and communication skills

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