PROJECT WARRANTY MANAGER (H/F)

Job description

COMPANY:
The Railway industry today is characterized by both a strong and sustained growth across the world. The trends that drive this are well known: environmental challenges, population growth, urbanization and increasing demands for mobility. With 6B€ of Sales and over 30,000 employees based in nearly 60 countries, Alstom develop & market the most complete range of systems, equipment and services offered today in the railway sector. Today we offer our customers solutions that feature a seamless blend of diverse technologies, ensuring optimal interfaces, along with flexible implementation and real synergy in innovation
In Belgium, Alstom is active in the design and manufacture of equipment, electrical and electronic systems for rolling stock and railway signalling. Alstom Belgium has developed two centers of excellence: one for traction systems including auxiliary converters and low voltage cabinets, and the second for signalling systems for main lines and ETCS (European Train Control System) / ERTMS (European Rail Traffic Management System).
Alstom Belgium also offers the operators its expertise in maintenance services and renovation. The Alstom Belgium teams have a good knowledge and reputation in the global project management. About 1000 employees are working on more than 100 projects all over the world. The company pursues a growth strategy by investing about 18 million a year in R&D with 100 positions in the research.
MISSION :
Purpose of the role :
During Warranty phase, responsible to manage warranty obligations from beginning of the contract up to its closure. During maintenance phase ensure the management of maintenance activities.
Responsibilities :
1. Preparation of Warranty implementation :
o Prepare the budget for the Warranty Work Packages, based on tender and contract; Prepare the warranty phase (tools, organization, ways of working…)
o Define the spare parts lists in terms of quantity and type to ensure the warranty services
o Write and get internal & external approval of Warranty Plan; Prepare the Reliability monitoring plan, in collaboration with RAMS/LCC engineering.
o Prepare the configuration database of the installed fleet (Favoweb)
2. Execution of Warranty and/or maintenance :
o Manage the warranty/maintenance team (Alstom and subcontractors).
o Be in charge of Customer Care activities during warranty and/or maintenance according to contract clauses :
o supervision of corrective maintenance, repair process and retrofit activities, remote/on-site technical assistance; Update the configuration of the installed base
o negotiate and finalise with the customer variation orders with the involvement of Alstom Service T&P for activities beyond the contractual clauses.
o Follow-up of the delivery and warranty status of the installed base
o Manage inventory of spare parts.
3. Reliability growth management and problem solving (during Warranty):
o Be in charge to collect and transfer the data related to performance demonstration and reliability growth; manage the reliability growth actions during warranty (accountable)
o Lead quality and safety correctives actions during Warranty (accountable); Escalate to Sourcing and SQA with any issue related to reliability performance of external supplier’s products
o Participate as Alstom representative to the Failure Review boards with the customer
o Obsolescence management: manage obsolescence issues, (last time buy, follow-up engineering deliverables and implementation).
4. Work package management:
o Manage Project Warranty Work Package including all related activities as defined in the SIG WBS structure, follow-up the costs and regularly update the forecasts through the
o MPR/SPR process.
o Identify and manage Risks + mitigation plans
o Generate savings actions and secure them in SPRs.
PROFILE :
Education :
Master's degree (engineering, business school or equivalent)
Behavioral competencies:
o Result driven
o Communication skills & Team spirit
o Autonomous and reliable (accountability)
o Customer focus
o Rigorous and structured
Technical competencies and experience :
o Interest in technical field
o Valuable experience: Project management, Sourcing, Engineering, Quality…
o Knowledge of railways signalling systems is an asset
o Team spirit and listening skills
Language skills:
- Good level in the English language (spoken, written)
- Dutch and/or German is an asset