Team Leader, Operations

Job description

Richmond, Virginia
FunctionalArea

Customer Service
ContractType

Full Time
HierarchyLevel

Management
Posting

55616733
JobID

C2EBDE1DCF021ED8B9EACBB605AACC30
JOB PURPOSE/ROLE

KEY RESPONSIBILITIES

Responsible for the following people management tasks...
Coach a team of inbound customer service associates.
Support escalations.
Complete payroll and track attendance.
Support associate questions.
Conduct focus sessions.
Manage performance of the team.
Organize activities in support of team engagement.
Monitor calls.
May perform other duties as assigned.
KEY REQUIREMENTS/SKILLS/EXPERIENCE

Associate's degree in related field or combination of relevant education and work experience.
Three (3) years experience in a customer-focused call center environment.
Two (2) years management experience.
ADDITIONAL INFORMATION

Office environment with moderate noise.
Position is routinely expected to travel 0% of time.
Stand or Walk : 60%
Talk or Hear :<30%
Lift : None
REFERENCE CODE:

AWP-5616732-4


Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers' trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.

Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.


Allianz Worldwide Partners provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one roof, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist brands combining forces to push boundaries and create tomorrow's solutions to deliver an enhanced experience to our clients. Our 16,000 employees are based across 76 countries and combine 70 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us!


Allianz Worldwide Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

As an equal opportunity employer, Allianz Worldwide Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply.

More information regarding the Allianz Worldwide Partners lines of business can be found at: http://www.allianz-worldwide-partners.com/corporate/