Sr IT Service Desk Analyst - Sr Technical Support Analyst - Allianz - Richmond - Wizbii

Sr IT Service Desk Analyst - Sr Technical Support Analyst

  • Par Allianz
  • Richmond (United States of America)
  • Système d'information / Urbanisation des SI

Description de l'offre

Richmond, Virginia
FunctionalArea

Information Technology
ContractType

HierarchyLevel

Professional
Posting

55788483
JobID

C2EBDE1DCF021EE8B0CA8DF24F040814
JOB PURPOSE/ROLE

KEY RESPONSIBILITIES

* Answer and log all calls (including voicemail and email) into the Call Tracking System. Obtain and enter complete and accurate incident description into the system. Interact with clients in a courteous and professional manner to foster customer relationships.
* Responsible for the training and mentoring of all new staff additions.

* Diagnose client problems. Compare options and solutions using previous experience, training and solutions scripts to resolve client problems. Able to provide technical solutions to 80% of calls while user is on the line.

* Analyze and prioritize all calls. Understands when to escalate or route calls, or coordinate solutions with other IT resources.

* Document resolution of calls into the system. On any open/pending calls, follow up within 24 hours to ensure problem was corrected.

* Provide front-end security administration for password issues, locked accounts and multiple connections. Administrate new and existing accounts on the secure web sites.

* Provide and maintain call statistical information including phone data, daily, weekly, monthly, and upon request.

* Perform weekly call audits on all Service Desk members.

* Communicate updates from other technical areas concerning the production environments.

* Takes initiative to identify improvements in processes and works to implement the changes.
KEY REQUIREMENTS/SKILLS/EXPERIENCE

Minimum Requirements:
* 2-3 years experience required: Four-year degree in Information Technology or related discipline or comparable education and work experience.

Preferred:
* 4-5 years experience preferred
ADDITIONAL INFORMATION

At Allianz, we foster a workplace where every person feels welcome, connected and valued.
REFERENCE CODE:

AZTA55788482-E


Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers' trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.

Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.


At the core of the Allianz Group's strength lies digitalization and its promise of growth opportunities through a ‘digital by default' strategy. Allianz Technology is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology employees around the globe have committed themselves. We at Allianz Technology of America equip the Allianz Group in the Americas with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology of America, innovation is more than a buzzword; it is the business of the day, every day.


An equal opportunity employer.
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À propos de Allianz

Allianz est l’une des premières compagnies mondiales d’assurance, avec un chiffre d’affaires qui s’élevait à plus de 100 milliards d’euros dans le monde en 2012. Présent dans plus de 70 pays, dans lesquels il compte 144 000 collaborateurs, Allianz est spécialisé dans plusieurs métiers : l’assurance pour les particuliers, professionnels, entreprises et collectivités, et la gestion du patrimoine. En France, le groupe compte plus de 5 millions de clients et 2500 points de vente.

Allianz organise régulièrement des campagnes de recrutement pour ses alternants et stagiaires. Son objectif est également de recruter 30 % de jeunes diplômés parmi ses embauches en CDI, parmi lesquels 30 % ont effectué un stage ou une alternance au sein du groupe. Allianz propose des offres d’emploi au sein de différents métiers : l’assurance, le support, le management et pilotage, le digital, la vente et le marketing. 

1240 jobs disponibles chez Allianz

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