Respond professionally to inbound telephone and email inquiries from customers.
Anticipate customer needs by providing relevant solutions.
Responsible for learning products and staying up-to-date on new product or policy changes.
Accurately enter pertinent customer data and research customer information.
Send out claim forms and answer claims status questions.
Review and resolve pending policy inquiries.
Escalate customer concerns/issues to Manager for resolution if all other means of satisfying the customer have been exhausted.
Perform other duties as assigned.
High school diploma or equivalent diploma.
One (1) to two (2) years experience in customer service call center environment.
PC Skills: Microsoft Windows, Word, Outlook, PowerPoint, and Excel.
Normal office environment.
Position is expected to travel less than 0% of time.
Stand or Walk: 60%
Talk or Hear: 30% - 60%
Lift (max of 0lbs): None
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.
Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
Allianz Worldwide Partners provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one roof, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist brands combining forces to push boundaries and create tomorrow's solutions to deliver an enhanced experience to our clients. Our 16,000 employees are based across 76 countries and combine 70 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us!
Allianz Worldwide Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!
As an equal opportunity employer, Allianz Worldwide Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply.
More information regarding the Allianz Worldwide Partners lines of business can be found at: http://www.allianz-worldwide-partners.com/corporate/