Customer Service Representative - Allianz Direct

Job description

Dublin, Ireland
FunctionalArea

Customer Service
ContractType

Contract / Full time
HierarchyLevel

Graduate
Posting

54639896
JobID

C2EBDE1DCF021ED8ABEFF2BCB2D6D51B
JOB PURPOSE/ROLE

KEY RESPONSIBILITIES

• Quote, convert, renew and maintain general insurance policies for new and existing customer
• Service our customers via inbound and outbound telephone calls, emails and general administration
• Consistently demonstrate our high customer service standards by ensuring a high level of customer engagement and meeting and exceeding customer expectations whilst acting with integrity
• Proactively anticipate customer issues and taking appropriate action
• Continually improve quality and efficiency within the Team
• Adhere to company quality and underwriting standards
• Comply with the Financial Regulator's Minimum Competency Code, Consumer Protection Code and any other relevant regulations
• Participate in the achievement of individual and departmental targets and objectives
KEY REQUIREMENTS/SKILLS/EXPERIENCE

Essential Criteria
• A third level degree or leaving certificate to include passing grades in both Maths and English
• A minimum of two years work experience in a customer facing role
• Demonstrated commitment to delivering outstanding customer service

Desirable Criteria
• Prior experience within a phone based sales or service role
• Experience within the general insurance industry
• Completed an APA, CIP or a relevant insurance qualification to meet MCC requirements
ADDITIONAL INFORMATION

REFERENCE CODE:

IRL-4639895-10


Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers' trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.

Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.