Customer Insights & Experience Intern

Description de l'offre

JOB PURPOSE/ROLE

Within the Customer Experience & Insights team of Group Market Management department, the candidate will report to the Group Head of Customer Experience & Insights and work closely with the Group Customer Initiatives Manager and project team across multiple countries around the world to support them in marketing research and customer experience transformation projects.

KEY RESPONSIBILITIES

Support the team on the following subjects by helping:

- Conduct regular data analysis and interpretation of customer findings across a range of sources and inputs to draw insights
- Monitor progress of customer and operational performance by tracking a variety of KPIs monthly
- Make business recommendations by identifying priority areas for action and improvements
- Create internal corporate communications content (e.g. articles, announcements, newsletters etc.)
- Maintain and update Intranet sites with relevant content
- Deliver weekly and monthly customer feedback trackers via survey tool Qualtrics
- Coordinate project team activities (tracking reports and minutes, action follow up, project planning etc.)
- Develop global best practice materials (ad hoc presentations, templates, toolkits, guidelines)

KEY REQUIREMENTS/SKILLS/EXPERIENCE

Master in Marketing or Economics (Business School),
Ideally with a first successful experience in B2B (internship in Marketing / Customer Insight / Market Research/ Customer Experience)
Excellent command of English (both spoken and written)
Strong analytical skills, Ability to produce clear and concise summaries
Able to demonstrate a high degree of tenacity, strong ‘can do’ attitude
Strong attention to detail and high level of accuracy when completing tasks
Excellent time management and organization skills are essential
Proactive and curious individual
Very good knowledge of Microsoft Office pack (Excel, PowerPoint, Outlook)
Experience with SharePoint, Qualtrics, SPSS is a plus

ADDITIONAL INFORMATION

Start date: June 2017
Duration : 6 months Internship
Remuneration according to level of studies

Reference Code

EH-4767713-2

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.

Euler Hermes is the world’s leading credit insurer with a rich 100-year history and a team of more than 6,000 employees in over 50 countries across the world. Our role is to assist companies of all sizes and in every industry to develop their businesses securely. Euler Hermes is a subsidiary of Allianz, a global financial services leader with 150,000 employees and more than 75 million clients. At Euler Hermes, we invest in the development and engagement of our employees through a range of talent management programs, global mobility opportunities, and a robust internal learning and development center. Euler Hermes is listed on NYSE Euronext Paris (ELE.PA) and is rated AA- by Standard & Poor’s.
Learn more at http://www.eulerhermes.com/careers/ .

If you are interested in the position above and think you have the right profile please follow the online application process. For more detailed information on the company and our career opportunities please go to our website: http://www.eulerhermes.com/careers/ . Applications by postal mail can be sent to HR.