Service Delivery Manager for Desktop Services and Printing (m/f)

Description de l'offre

Service Delivery Manager for Desktop Services and Printing (m/f)

Airbus Defence and Space Toulouse

Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

A vacancy for a Service Delivery Manager For Desktop Services and Printing (m/f) as arisen within Airbus Defence & Space in Toulouse.
Information Management (IM) delivers the expertise, technology and equipment for Airbus Space and Aerospace products - We make it fly!
IM is transforming and evolving but, we need even more talented people who can make a real difference to how we support, enable and deliver a diverse range of technological solutions and services to our customers.

As part of our transformation the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities. What does this mean for you? A role in IM is an opportunity for you to grow and to develop your career in a progressive and innovative environment. Our people, the teams they work in, and the values embedded in IM, are driving this change and you could be part of that too.
Are you creative and innovative? Are you ready for changes tomorrow?
Are you customer- and solution-oriented?
Are you prepared to re-think Information Management and Infrastructure services?
It is an exciting time to join the Information Management (IM) Team. IM is the Information Technology (IT) business enabler and unique IM Business Partner for Airbus Defence and Space.
As a central function, IM is involved in all business processes and enables technical as well as management careers. IM covers a wide range of state-of-the-art technologies and positions ranging from IT infrastructure, application support to governance or strategic consultancy. Especially for young talents IM offers best conditions for a successful career in an advanced and forward-looking environment. Working in IM means living global trends (developments) such as digitalization, innovation and a new way of working. Are you passionate for digital topics and interested in working in a diverse and international environment? Then join us as a Delivery Manager For Desktop Services and Printing.

For France:
This position will require a security clearance or will require being eligible for clearance by the recognized authorities.

Profil recherché

Tasks & accountabilities

Your main tasks and responsibilities will include:
# Provide users with hardware and software according to the needs expressed by the users within budget and using IM standards
# Manage, correct or provide support to any incidents detected by the users,
# Provide technical assistance to users in the use of all the components,
# Take care in optimal operating conditions (availability, performance, scalability, and cost)
# Implement safety procedures defined by the information systems security officer and to guarantee their application.
# Manage requests for supplies, local inventory, software licenses
# Manage Desktop Management Services contract (OLA management, operational board meeting)
# Manage printing contract
# Report KPIs

This role will involve occasional travel for business and as such you must be able to travel accordingly.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Required skills

You will have the following skills and experience:

·  Educated to degree level (or equivalent) in generalist IT studies
·  At least 5 years of work experience in IT
·  Strong technical knowledge of Microsoft systems (certification will be a plus)
·  Patience, diplomacy and good relationship with others is essential
·  Discernment in tasks management is an overriding need
·  Advanced level of English