Internship / HO Regions – Customer support (m/f)

Description de l'offre

Internship / HO Regions – Customer support (m/f)

Airbus Blagnac

Airbus Group is a global leader in aeronautics, space and related services. In 2015, the Group - comprising Airbus, Airbus Defence and Space and Airbus Helicopters - generated revenues of € 64.5 billion and employed a workforce of around 136,600.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

Airbus Blagnac is looking for an intern for a 6-month internship.

Team is acting as the voice of the customer inside of Airbus and also acting as the voice of Airbus toward the customer. Its main goal is to maintain high level of customer satisfaction.

This internship will start on 17th January 2017 (subject to some flexibility).

Internships at Airbus Group

Profil recherché

Tasks & accountabilities

Your responsibilities will include:

·  Defining & deploying common KPI reporting tools for all HOR,
·  Preparing the CSD day agenda,
·  Reviewing of our regional SQCDPs (consistency vs SC SQCDP),
·  Harmonising our VOC presentations,
·  Supporting some of our SHAPE actions.

Required skills

You're completing a business school or equivalent (Bac+4).

You ideally have initial experience. You have good competencies in pack Office Microsoft. A Geopolitic knowledge would be a plus.

You are a strong team player and have excellent interpersonal skills.

English: negotiation level,
French: fluent.