USTS Uniform Coordinator

Job description

Country

United States

Job Function

Customer Service

State / Province

Indiana

Position Type

Full time

City / Location

Indianapolis

HR Contact

Joe Fleury

Referral Bonus Eligible

Yes

Brand

adidas

Relocation

No

Job Grade

P2

We are inspired by a single idea: to provide every athlete and fan alike the gear they need, when they need it, to represent their teams or their sport. At
adidas INDY we have over 1,200 employees who work to help make this belief a reality. Every one of our employees, no matter what their job or their stature, places the same passion and commitment into each concept, process and product.

Purpose: Responsible for managing all uniform orders placed via adidas INDY (including adidas team and NCAA direct schools). This includes, but no limited to, entry of orders, MITEAM order acknowledgements, updating MITEAM site to adjust lead times, providing order status to customers/sales reps and assisting manufacturing floor with order prioritization.

Key Responsibilities:

· Entry of orders, including rosters, that are unable to be entered via the MITEAM platform..
· Review MITEAM order acknowledgements to review accuracy of information and make any necessary changes for quoted ship date.
· Provide detailed open order reports to sales every week and identify any potential concerns that will cause delay in meeting customer expectations
· Work directly with dealers to address any late deliveries or changes that need to be made to orders.
· Partner with business planning to address any inventory issues.
· Partner with supply chain inbound to track any late incoming FPOs
· Partner with order fulfillment and production scheduling to assist in prioritizing orders to the floor.
· One point of contact for all things uniforms.
· Provide guidance to account specialist who will be assisting during the peak periods.
· Update MITEAM site, in order to, reflect accurate lead times based on open capacity.
· Special projects around MITEAM uniforms

Key Relationships:

· other customer service personnel
· sales management
· sales team
· external customers- team dealers and NCAA direct schools
· internal departments, such as, Order Fulfillment, Production Art, Distribution, Production Scheduling and Sales Management.
· External departments in Portland, such as, business planning, football BU

Knowledge Skills and Abilities :

· Presents and expresses ideas and information professionally, clearly and concisely in a manner appropriate to the audience, whether written or verbal.
· Develop and utilize business judgment to make sound decisions
· Flexible, readily adapts to change and adjust priorities
· Deals effectively with pressure; maintains focus and intensity and remains optimistic and persistent, even under adversity.
· Must be able to prioritize and organize workload by using required time management skills
· Detail oriented and accurate in processing transactional data
· Demonstrates personal integrity, responsibility and accountability
· Proficiency in core computer systems required (SAMMS, SAP, b2b, Microsoft Excel and Outlook)
· Problem Solving skills; willing to make business decisions, render judgment and take action.
· Ability to build positive working relationships at various organizational levels and influence others to obtain goals
· Ability to work in a team environment to achieve a shared goal
· Deals with conflict, confrontation or disagreements in a positive manner.

Requisite Education and Experience / Minimum Qualifications:

· Bachelor Degree preferred with 6 months or more related experience; or equivalent combination of education and related experience
· High School graduate with extensive experience in sales/customer service or related fields
· High School or collegiate athletics experience a plus
· Computer knowledge required (includes Word and Excel)
· Inbound and outbound phone call experience preferred