Account Specialist III (Limited Time Duration)

Job description

Country: United States
Job Function: Customer Service

State / Province: Pennsylvania
Position Type: Full time

City / Location: Pittsburgh
Brand: adidas

Relocation:

**
This position is a temporary assignment/Limited Time Duration**

Purpose & Overall Relevance for the Organization:

To manage the key accounts of adidas Group in an accurate, prompt and professional manner that best serves the business interests of adidas Group and our customers while providing the highest level of customer satisfaction

Key Responsibilities:

· Represents the Company accurately, cultivates a professional relationship by communicating effectively with customers, account buyers, sales force, and other internal parties regarding the adidas Group product line, policies and procedures.
· Receives, reviews for accuracy, processes, keys-in and follows-up on phoned and written orders, inquiries, revisions, cancellations and problems primarily from the key accounts assigned to you and the Account Specialist Team.
· Resolves questions, and make adjustments as required regarding customers' initial orders, revisions, cancellations, backorders, special instructions and shipments.
· Reports recurring and potential customer complaints/problems to CS Management with recommendations on how to be proactive in their future prevention.
· Assumes responsibility for the accurate review of both soft and hard copy purchase orders, for proper style numbers, correct prices, proper payment terms, special instructions and the type of delivery/cancel dates (MSB, MDB, in store date, etc.) -- all in a concerted effort to avoid errors, for which the individual Account Specialist will be held accountable, since those errors cost the Company money in the form of claims or charge backs from our customers.
· Audits the “Account Management Report” and any other assigned reports on a weekly/monthly basis (whichever is applicable) in order to become a proactive participant, along with the Sales Rep, in the management of assigned accounts.
· Acts as a liaison between the office or warehouse and the customer in the management of accounts.
· Travels, as necessary, to represent adidas and the Customer Service Department in meetings with the customer - documenting issues and reporting back to CS Management with recommendations.
· Prepares the necessary reports and spread sheets to assist in problem analysis and overall communication with Management, the warehouse, the sales force and the account.
· Process work, in a timely manner, through the Document Management System (DMS), while supporting the CS Department efforts toward a predominantly “paperless” work environment.
· Assists the entire department with order entry, as needed, as well as special assignments, committee work and other tasks as assigned

Key Relationships:

· Customers
· Sales Team
· Account Buyers
· Distribution Centers

Knowledge, Skills and Abilities:

· Proficiency in core computer systems (SAP, Microsoft- Excel, Outlook)
· Accurate in processing transactional data
· Strong written, verbal and professional communications
· Flexible, readily adapts to change, and adjust priorities
· Works independently with strong organizational skills and proactively manages work
· Demonstrates a sense of urgency and ownership
· Can differentiate between important vs routine issues/tasks
· Experience of looking at data , identifying trends, and initiate improvement actions
· Proven experience in challenging an existing process(es) and developing unique solutions to problems
· Ability to articulate complex ideas; filter noise and focus on critical tasks
· Ability to develop positive working relationships at various organizational levels and influence others to obtain goals
· Ability to work in a team environment to accomplish a shared goal

Requisite Education and Experience / Minimum Qualifications:

· Bachelor’s Degree preferred and 2 years or more related experience; or equivalent combination of education and related experience
· Minimum of 1 year of experience in a role involving direct Interaction with external or internal Customers; use of problem solving skills to address customer and/or operational issues and ensure effective/long-term problem resolution; managing multiple and complex tasks; and prioritizing workload to meet deadlines

adidas participates in the E-Verify program in certain locations as required by law (AZ, GA, IN, VA, FL, NC, SC, UT). For more information click on the link below:

http://www.uscis.gov/portal/site/uscis/menuitem.eb1d4c2a3e5b9ac89243c6a7543f6d1a/?vgnextoid=38700f4752f0a210VgnVCM100000082ca60aRCRD&vgnextchannel=38700f4752f0a210VgnVCM100000082ca60aRCRD