Offers “Adecco UK Limited”

days ago Adecco UK Limited

Technical Customer Care Co-Ordinator

  • Chelmsford (Essex)

Job description



·  Location
Chelmsford, Essex
·  Category
Sales & Retail - Customer Services
·  Job type
Permanent
·  Industry
Industrial and Manufacturing
·  External Reference
JN-062020-131095

Responsible for dealing with the administration of remedial complaints, including liaising with suppliers and subcontractors to ensure all necessary remedial work is completed to the customers satisfaction and in a timely manner, reviewing invoices and arranging recharges.

MAIN TASKS

·  Dealing with after sales complaints

·  Establishing product faults

·  Ordering replacement parts and following up from suppliers

·  Recharging for works done

·  Invoice control

·  Recording details of remedial

·  Fault finding

·  Coordinating returns

ESSENTIAL SKILLS

·  Computer literate (Microsoft Office)

·  Capability to work to own initiative and within a team to achieve challenging targets

·  Excellent attention to detail

·  Good written and verbal communication skills, with the ability to liaise effectively at all levels.

·  Taking ownership and responsibility for own workload

·  Willingness to learn

DESIRABLE SKILLS

·  Able to travel within UK and to the HQ in Germany and flexible to work away from office when necessary

·  SAP experience

·  Technical experience

CANDIDATE PROFILE

·  Enthusiastic and able to work as part of a team

·  Results orientated

·  Willingness to take ownership and responsibility

·  Professional and motivated approach

·  Ability to build strong relationships with customers and internal colleagues

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Melanie Thompson