Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Outbound Advisors

  • Apprenticeship
  • Newcastle upon Tyne (Tyne and Wear)

Job description



·  Location
Newcastle Upon Tyne, Tyne And Wear
·  Salary
£8.72/Hourly
·  Category
Sales & Retail - Outbound Call Centre
·  Job type
Contractor
·  Industry
Sales and Retail
·  External Reference
JN-102020-148583

An exciting opportunity has arisen to work on the National Apprenticeships Service helpline. This high profile campaign continues to expand and requires dedicated and conscientious staff members to meet on going targets.

Successful candidates will support the outbound service lines to business with regards to the National Apprenticeship Service.

In order to ensure that all service users receive the excellent provision that they are accustomed to from the National Apprenticeship Service, a strong passion for going the extra mile and working to strict targets is needed .

Within in the role you will be expected to provide helpful information on the apprenticeship levy, supporting employers to understand the impact of the changes in their business and how best to implement accordingly. To engage with employers, at decision making level, to promote the benefits of apprenticeships, traineeships and industry placements within businesses and to provide key strategic messages. Undertake administrative and other tasks as required relevant to working environment and to be able to accurately record information in appropriate IT systems.

Our ideal candidate will have the following skills / qualities

·  Educated to at least Level 2, with level 3 being desirable

·  Relevant experience of working one-to-one with target audience

·  Excellent telephone manner with exceptional verbal and written communication skills

·  Ability to work independently and as part of a team

·  Listening skills and the ability to interact with employers and training providers in a professional and non-judgemental fashion

·  Ability to work within tight deadlines and achieve individual targets

·  Ability to assimilate key information from appropriate sources and processes

·  IT literate, strong keyboard skills and comfortable in using a wide range of commercial software packages, for example Microsoft Office

·  Commitment to continuous professional development and the ability to gain further qualifications and training as and when required.

The position is subject to an basic DBS Check and further vetting processes as appropriate to fill our contractual and safeguarding procedures

Core hours required are 9-5 but there may be a requirement to work outside normal office hours when necessary, therefore a flexible attitude to working hours is essential.

Salary is £8.72 per hour .

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Valerie McGowan

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