Member & Residents Services Officer

Job description

·  Location
Croydon, Surrey
·  Salary
£14.51/Hour
·  Category
Public Sector - Housing
·  Job type
Contractor
·  Industry
Public Sector
·  External Reference
JN-102019-100536

MEMBER & RESIDENTS SERVICES OFFICER

CROYDON

MONDAY- FRIDAY 9AM- 5PM (36 HOURS)

3 MONTH ASSIGNMENT (POSSIBILITY OF BEING EXTENDED)

£14.51 HOURLY RATE (PAYE)

IMMEDIATE START

PURPOSE OF ROLE:

Responsible for assisting with investigating, resolving and responding to formal and informal complaints and enquires regarding the service delivered by the Responsive Repairs Section.

MAIN DUTIES:

·  Advising members, MPs and tenants with progress on responses, particularly where there are urgent issues.

·  Investigating and preparing responses to all MP and councillor enquiries

·  Liaising with vulnerable tenants on extraordinary or complex repair issues or concerning complaints, this may involve visits to tenants in their homes

·  Accurately and timely recording of all members' correspondence, all letters and general correspondence and complaints

·  Liaising with other sections and departments to collect and collate additional information that is needed. Checking files, computer records, and contacting officers, customers and other agencies, as necessary

·  Managing the requests for information under the Data Protection Act and Freedom of Information Act

THE IDEAL CANDIDATE WILL HAVE:

·  Experience of working in a social housing organisation

·  Experience of dealing with members of the public in sometimes stressful situations where their expectations cannot always be met.

·  Experience of investigating issues and responding to customers and external organisations through correspondence.

·  A general knowledge of a social housing responsive repairs service

·  Knowledge of public sector complaints procedures

*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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