IT Support Analyst

Job description

·  Location
Brierley Hill, West Midlands
·  Salary
£ 20000 - £ 25000 / Year
·  Category
IT - IT
·  Job type
Permanent
·  Industry
IT and Telecoms
·  External Reference
JN-042019-62575

Excellent Opportunity Available

IT Support Analyst

Salary £20,000 - £25,000

Brierley Hill

Permanent

Are you a proactive and driven IT support analyst Professional that is looking for the next step in your career?

Duties & Skills Required

·  Be first point of contact for internal issues

·  Log and investigate support tickets using FreshDesk helpdesk software

·  Setting up new users and disabling expired accounts in accordance with HR requirements

·  Order equipment for new starters

·  Setting up and configuring new laptops and desktops

·  Support end users and their equipment

·  Setting up Mitel desk phones and softphones

·  Install authorised software to laptops and desktops

·  Escalate IT issues to the Senior Support Analyst and IT Manager where necessary

·  Undertake small to medium-sized IT projects as instructed and supervised by the IT Manager or Senior Support Analyst

·  Ensuring security and upgrades are applied and kept up to date on desktops and laptops

·  Antivirus installation to all desktops and laptops

·  Completing internal user desk moves including phones

·  Patching of network and phones

·  Ensure documentation is updated where necessary

·  Perform basic administrative support duties as required to meet specific operational objectives

·  Work extra hours to meet deadlines, as required and where reasonable

·  Provide assistance as required to the business

Ensure that a high level of customer service and support is provided to the business

Skills/Experience Required:

·  At least an A Level or HND in Computer studies or equivalent technical qualification

·  Self-motivated and keen to develop new skills

·  Attention to detail

·  Experience of 1 st Line IT support

·  Office 2016 applications

·  Exposure to Microsoft Windows Server & Microsoft Azure

·  Exposure to Microsoft Exchange Server Administration

·  Exposure to Office 365 Administration

·  Exposure to VOIP telephone systems (Mitel)

·  Experience of 1 st Line IT support

·  Basic Networking knowledge

·  In return you will benefit from:

·  Onsite parking

·  Basic salary of £20,000 - £25000

·  23 days holiday

·  Flexi time scheme

·  Simply health cash plan

·  Qualification assistance

·  Company Pension

·  Intu discount card

·  Free Breakfast

The above role is based on a permanent full time basis with an ASAP start available. Hours of work Monday to Friday 8:30AM - 5:00PM or 9:30AM - 6:00PM. To apply please submit your CV through the advert or email . If you need any further information please call Gareth Thomas on 01384 456782 for more information.

Adecco UK are an equal opportunities employer and an Employment Agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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