IT Helpdesk / Customer Support

Job description

·  Location
Manchester, Manchester
·  Salary
£9.28/Hourly
·  Category
IT - Helpdesk, Technical Support
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-112020-153767

IT Helpdesk / Customer Support

Manchester City Centre

£9.28 per hour

Temp for 3 months

Adecco are recruiting for a great client in Manchester who are going through a very busy period at the moment.

The role requires customer focused and IT experienced candidates who are keen to help internal colleagues with IT queries.

You will deliver IT support to all users across the entire business, providing excellent customer service and a single point of contact.

To resolve incidents wherever possible at first point of contact within the agreed operational framework of policies and processes, minimising impact to the end user.

To effectively manage outstanding incidents, prioritising resources and escalating issues where necessary

Ideally you will have some or all of the below skills and experience:

Technical skills

·  Awareness of PC hardware and peripherals e.g. Graphics cards, Hard Drives, RAM and Printers etc.

·  Supporting Microsoft products - Windows 2000, Windows XP, Windows 8, Windows 10 and related Microsoft Office 365 applications (including Outlook)

Desirable skills, knowledge and experience

·  Experience working in a Service Desk environment

·  Awareness of ITIL Service Management standards

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Janice Hutton