IT Floor Walker

Job description

·  Location
Kingston Upon Thames, Surrey
·  Salary
£186.00/Day
·  Category
IT - IT
·  Job type
Contractor
·  Industry
IT and Telecoms
·  External Reference
SCC10394

JOB TITLE: IT Floor Walker (Windows 10)

LOCATION: Kingston upon Thames

PAY RATE: £186 per day (Umbrella)

START DATE: ASAP

DURATION: 3 months minimum

IR35 STATUS: Inside

The client is upgrading all W7 laptops and desktops to W10. We are also extending the use of mobile equipment and a proportion of users who have previously used desk-based IT will move to laptops or hybrid devices.

We are looking for an experienced and outgoing trainer / floor-walker to support the project team. The ideal candidate will have previous experience of dealing with customers and problem solving and show a willingness to learn the customer engagement and management processes.

Candidates need to have advanced IT skills, especially of Windows 10 and the Office 365 suite of applications.

Duties

Floor-walker - on customer site

Supporting customers on the day they receive their new Windows 10 equipment.

Resolving and providing resolution for straightforward user queries and problems.

As required escalating to specialist second line support team by logging a call in the call logging system.

Remote support - over the phone or via Skype for Business

Receiving calls from end users, handling queries and issues in person, over the phone and via Skype

Resolving and providing resolution for straightforward user queries and problems, sign-posting to online training material and peer to peer support community

Maintaining a log of queries and resolutions and populating online Frequently Asked Questions on the peer to peer support community

Creation and maintenance of crib sheets and sign-posting links as appropriate

Skills and experience

Good communication skills, both written and verbal

Confident in training a wide range of individuals and small groups of customers, with varying IT skills

Willing and enthusiastic attitude with a focus on supporting customers and delivering great service

Advanced working knowledge of Windows 10 and MS Office 365

Able to use Office 365 for email and meeting scheduling

Experience in working in a busy work environment with multiple concurrent demands

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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