Inbound Customer Service Representative
Saint-Usage (Côte-d'Or) Administration
Job description
3091949
Additional Cities
Madison
Career Level
Experienced
Relocation Assistance
No
Business
GE Healthcare
Business Segment
Healthcare USA & Canada
Function
Sales
Country/Territory
United States
Additional States/Provinces
Wisconsin
Postal Code
53718-6704
Role Summary/Purpose
This position is to be the first point of contact for customers in a call center environment. The primary goal of the role is to generate revenue and increase sales volume via outstanding customer service. This position will work in a call coaching/recorded environment emphasizing outstanding customer support. Very close teamwork is required and maintaining a courteous and friendly disposition when interacting with customers irrespective of their temperament is a must.
Essential Responsibilities
Essential Responsibilities
• Process a large variety of orders for service parts, supplies, and accessories.
• Sell parts.
• Participate in current promotions and upselling activities.
• Identify parts, process returns and escalate inventory concerns.
• Manage incoming phone calls in a parts sales, customer service environment.
• Provide answers to customer inquiries, i.e., order status, expected ship date, proof-of-delivery, part number, pricing, shipping information, customer account information, etc.
• Record customer feedback and complaint information.
• Process customer feedback regarding products and services as required.
• Work with customer to understand needs and offer other/additional products to optimize OSA sales.
• Perform all tasks in a call coaching and recorded environment.
• Flexible work schedule within business hours of operation which is currently Monday – Friday, 7 a.m. to 5 p.m. CST with overtime as required.
• Must be reliable and accountable regarding shift start time.
• Meet or exceed the goals established based on the call center measurements.
• Other duties as assigned.
Qualifications/Requirements
• Associates Degree preferred, or equivalent training and work experience.
• Three years’ experience in a customer service environment.
• Strong computer system knowledge and working ability including the following applications: Outlook, Word, Excel, Windows, Siebel, Oracle.
Desired Characteristics
• Building Relationships: Initiates contact with other individuals; builds and maintains positive relationships to accomplish organizational goals; relates to people in an open, friendly, accepting manner; shows sincere interest in others and their concerns.
• Communication Skills: Strong and effective verbal and written communicator and presenter - one on one and in-group settings.
• Initiative: Takes charge to make things happen; identifies what needs to be done and does it.
• Listening: Actively hears others, ensuring a complete and accurate transfer of information.
• Problem Solving: Identifies root causes of problems; generates and evaluates alternative solutions; implements problem resolutions quickly and effectively; fact-based decisions.
• Persistence/Resilience: Works at responsibilities until they are successfully completed; tries alternative approaches when confronted with obstacles or criticism; works diligently to achieve difficult objectives.
• Multi-tasking: Ability to prioritize and meet deadlines. Adaptable to multiple requests and daily changes.
About Us
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening.
Primary Country
United States