Day Receptionist (Hotel/Accommodation)

Job description

  Location
Barnet, Greater London
·  Salary
£21,404.00/Year
·  Category
Hospitality, Tourism & Travel - Hospitality, Tourism & Travel
·  Job type
Permanent
·  Industry
Hospitality, Tourism and Travel
·  External Reference
JN-122018-39801

Job Title: Day Receptionist (Hotel/Accommodation)
Reports to : Day Supervisor/College Reception Manager
Salary : £21,404 per annum

**Must have previous experience**

Shift Pattern:
The position is based on working 5 days out of 7 on a rota basis and will include weekends and bank holidays. The shift pattern involves working between 7:00am - 3:00pm or 3:00pm - 11:00pm or any 8 hours shift within these hours; working across one of 2 reception desks at either of the two buildings and it may include working at the Club.

Job purpose :

·  To be the first point of contact for all members on the Reception desk and to deal with all situations in a courteous and professional manner.

·  To cover all 3 reception desks as per the request of the Reception Manager or Supervisor.

·  To provide a professional and friendly service, to all members, guests and visitors.

Key responsibilities:

·  To ensure that all guests and members receive a warm welcome and a lasting and positive impression of the organisation.

·  To answer and converse on the telephone in a professional manner.

·  To be responsible and carryout all necessary operations when guests arrive and depart (check-in / check-out).

·  Accepting delivery and sorting of post including packages and parcels for Members that may require you to move them to the back-office area.

·  Helping visitors and Members to store suitcases/luggage in the back-office area.

·  Respond to a wide range of member requests and promote facilities.

·  Manage invoicing payments and cash operations during the day shift.

·  Report all facilities and maintenance issues to the Helpdesk.

·  Have operational knowledge of all front of house services and know how to access these services to meet the member's requirements.

·  Ensure that reception is constantly manned and kept immaculate at all times.

·  To be competent and confident in the use of a range of IT systems.

·  Complete a daily end of shift report.

·  To Become a First aider and Fire marshal (training given) and carry out evacuation procedures.

·  Any other duties which may reasonably be requested.

Person Specification :

·  Appropriate professional qualifications

·  Reception/ Front of house experience

·  IT Literate and knowledge of StarRez

·  Excellent communications skill

·  Outstanding Customer Service skills - guest orientated

·  Self-motivated and well organised

·  Team Player and Positive attitude

Please only apply if you have previous experience within the industry. Due to a large amount of applications, if you have not heard from myself within 7 working days, then unfortunately you have been unsuccessful.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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