CUSTOMER SERVICE REPRESENTATIVE

Job description

MISSION :

The Customer Service Representative will support our sales administration processes and ensure customer service excellence. Specific duties include:
· Review and expedite “over forecast” orders with Forecasting / Manufacturing
· Assist Sales Managers in resolving customer issues.
· Maintenance of the customer master, message screen, and cross reference files
· Recommend procedures to decrease chargebacks and ensure compliance with customer requirements
· Assist in the development of EDI Date mapping procedures to be implemented by MIS to meet customer requirements
· Assist in the training of new Customer Service personnel
· Assist the Customer Service Supervisor with special projects
· Management of QOE (Orders Held) bucket and resolution

Desired profile

Qualifications :

PROFILE:

·  High School or Post-Secondary education (or equivalent work experience)
·  Minimum 1 year of experience in customer service or sales administration
·  Very good communicator, able to maintain a calm and professional manner in stressful situations
·  Strong Proficiency with MS Office Applications
·  Knowledge of SAP is favorable, however not a requirement
Groupe SEB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment Opportunity Posters

·  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact
·  Groupe SEB invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request by contacting