Customer Service Coordinator

Job description

·  Location
Kettering, Northamptonshire
·  Category
Office and Secretarial - Sales Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-102020-146848

Customer Service Coordinator based in Kettering.

Our client is looking for someone who can provide a great customer service experience by efficient sales order processing, delivery scheduling and query resolution.

To support the external sales team in the company's endeavour to continually improve customer loyalty and gain new business.

To work with other departments in ensuring "right first time" processes.

Job Role

� Sales order processing

·  Liaise promptly with Credit Control with respect to accounts and orders blocked

� Proactive approach to ensure customers are kept up to date on order status

� Maintain Customer Price Lists

Be the main, front-line point of contact for all customers by phone/email

·  To take full ownership for orders/queries through to resolution (Right First Time)

� Be responsible for the resolution of all queries/credits and goods returns

� Participate in product and system training as required

� Producing sales reports for both internal and external contacts

� To be a team player

� Support the Project Managers with aspects of customer service

Knowledge and Experience Requirements:-

·  PC Skills - Knowledge of Microsoft Excel and Word with the ability to use other system applications.

·  Sales Order & Credit Processing - ability to interrogate systems to enable questions relating to customers orders and sales history can be answered fully.

·  SAP knowledge preferred but training will be provided.

·  Business Reporting - ability to understand the workings and construction of reports.

·  Lotus Notes Experience preferable - emails, Domino track and filing routine, however training will be provided.

·  Ability to Meet Customer Needs - anticipate, respond to and seek to exceed the expectations of customers

·  Good Communication Skill's communicate in a clear, concise and articulate manner, considering the needs of the customer (internal and external)

·  Personal Organisation - organised and efficient, adopt a systematic and structured approach to tasks with the ability to prioritise and deal with interruption

·  Good Service Attitude - Being positive, friendly and enthusiastic to all customers, with a can do attitude

·  Adaptability receptive and reactive to situations and change, flexible, react quickly and implement in a positive manner and make the best of any situation

·  Good Administrative Skills - follow things through to ensure they are completed within timescales and invest time to check details for accuracy adopt and promote best practice and will suggest better ways of doing things

·  Initiative - use initiative to resolve queries and problems but able to ask for help

If you are interested in the role and believe you have the right experience then please apply now.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Sally Cole