CUSTOMER SERVICE CALL COORDINATOR

Job description

·  Location
Sittingbourne, Kent
·  Salary
£10.50/Hour
·  Category
Office and Secretarial - Administrator
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-072020-132981

Our client is a global business based in Sittingbourne; they are looking to fill the role of a Customer Service Call Coordinator.

In this role you will be working in a team of professional yet friendly coordinators. The office environment, is modern and bright. The client has an onsite free gym, a subsidised canteen, including free parking and various other facilities and benefits.

This is an on-going assignment that offers training and development for candidates who are looking to grow their customer service skills in a corporate organisation.

*****CANDIDATES WILL NEED THEIR OWN TRANSPORT DUE TO LOCATION*****

YOUR MAIN RESPONSIBILITIES WILL BE :

- On going patient liaison making between 60 - 70 calls daily
- Updating records, both paper and on systems as required
- Taking both inbound and outbound telephone calls and taking appropriate action
- Placing orders for products on the system accurately
- Agreeing delivery dates with customers
- Assisting with queries on orders and deliveries
- Participation in Saturday morning rota (1 in 3/4 weekends)
- Provide a high level of customer service in every contact

- Working shift patterns between 8am and 8pm on a rota basis

- Participation in On call and overnight shifts - on a rota basis

BACKGROUND :

The ideal candidate will be expected to :

·  Have experience in face-to-face and/or telephone customer service role

·  Possess excellent customer service skills

·  Good knowledge of administration processes

·  Excellent telephone manner

·  Competent use of computers

·  You must have the ability to work accurately and have a keen attention to detail

·  You must be able to multitask

·  You will be required to work consistently to set targets within a fast paced environment

·  Have highly developed interpersonal and organisational skills

·  You will be required to work within a team as well as on

·  Speed and accuracy will be required for this role

This is a great opportunity to become part of a great team and company.

If you can deliver and demonstrate a positive "can do" attitude; Please apply NOW!!

You may call 01634826061 for more information and ask to speak with Modupe

*****CANDIDATES WILL NEED THEIR OWN TRANSPORT DUE TO LOCATION*****

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy