Customer Service Advisors - 1:45pm to 10pm

Job description

·  Location
Corby, Northamptonshire
·  Salary
£19,513.00/Year
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-012021-160504

We are looking for Customer Service Advisers to work in a busy call centre, this will be a new team looking after their North American Customers. These are permanent roles to start on 19th January and 9th February

This is an exciting opportunity to work for a leading global company based in Corby.

You will be dealing with a variety of calls, previous customer service experience is required this would ideally be telephone based but could be from a face to face customer service role.

The successful candidate will be customer focused, have soft selling skills, a structured approach to hitting goals and deadlines, excellent telephone communication skills and the ability to work under pressure.

A good degree of computer literacy is a must alongside previous customer services experience.

So if you are looking for an opportunity with a leading global brand. Have a good degree of computer literacy and effective problem solving skills. Then this is the role for you!

·  Location - Corby

·  Salary - £19,513 plus the opportunity to earn bonus, would have the opportunity to increase your earnings with further training

·  Hours of work - 1:45pm to 10pm Monday to Friday

·  Free parking

·  25 days holiday increasing with length or service

·  Subsidised canteen and free tea & coffee

·  Company Pension Scheme

Your duties would included

Supporting customer's requests via inbound calls you will be expected to-

·  Take ownership of customer queries and follow through to completion

·  Identify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty products

·  Respond rapidly to all inbound customer traffic observing the current Service Level Agreements

·  Deliver first class quality customer service

·  Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate

·  Adhere to company processes, procedures, policies and standards

·  Maintain effective working relationships

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Jacky James