Customer Service Advisor
Mansfield (Nottinghamshire) Sales
Job description
Location
Mansfield, Nottinghamshire
· Salary
£17,010.00/Year
· Category
Sales & Retail - Customer Services
· Job type
Contractor
· Industry
Sales and Retail
· External Reference
JN-072019-82107
We are currently recruiting for a number of Customer Advisers to start with our client on a Fixed Term Contract for between 4 to 6 months, offering full time hours and a salary of £17,010pa.
Role Overview:
You will be an essential part of a customer service team for a leading global retailer where your priority will be providing a fantastic customer experience helping with a variety of queries from both customers and colleagues.
Responsibilities:
· Listening to the customer is the first step to be able to provide an excellent service and resolution
· Problem solve, manage queries and offer solutions with a consideration to how you would want to be treated
· Support and help colleagues as you will be the first point of contact for any of their queries
How will you do this:
· Build relationships with the Custome Support Centre team to help each other with customer queries
· Understand in full the services that the company offers to be able to provide the best advice
· Be personable and treat each customer as an individual
What we're looking for:
· Experience using computers and IT systems
· Great communication skills, both written and verbal
· Customer service experience of any kind
· Ability and willingness to handle approximately 70 calls per day
· Flexibility to work any 5 days out of 7, including Bank Holidays (working hours between 8.30am and 7.00pm)
Benefits:
· 25 days annual leave (plus Bank Holidays)
· Staff Discount
· Competitive company bonus scheme
· Part-subsidised on site parking
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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