Customer Service Advisor

Job description

·  Location
Ipswich, Suffolk
·  Salary
£22,000.00/Year
·  Category
Sales & Retail - Customer Service Advisor
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
JN-102020-147564

Customer Centre Specialist
Ipswich
£22,000 per annum
9am-6pm 5 days on and 2 days off (this may cover some weekend working)
Have the opportunity to work at one of the UK's most exciting start-ups!

Cazoo was founded in 2018 to transform the way people buy used cars, disrupting the car industry with a new service that is simple, transparent and doesn't end when you buy the car.

At Cazoo, you will be helping to delight customers every single day in a job that's full of energy and purpose. The vision is to deliver the UK's best car buying experience by putting the customer first and making it no different from buying any other product online today.

Duties & Responsibilities:

·  Welcoming customers to the Customer Centre and offering refreshments

·  Supporting walk-in customers through their car browsing process

·  Checking-in all customers who arrive at the Cazoo Customer Centre to pick-up their Cazoo car

·  Utilising your knowledge to answer any questions or resolve issues our customers may have while in the customer centre

·  Assisting customers to their Handover Specialist to receive their car and be ready to provide follow up support as required.

·  Support customers who are at the Customer Centre with their payments and refunds

·  Proactively assist any customers who experience any post-sales issues with their car

·  Building rapport and assist all customers to resolve any complaints/issues

What you will need:

·  To be customer focused and passionate about delivering excellent customer service

·  Excellent face-to-face communication and rapport building

·  Previous customer service experience within retail is desirable

·  Can solve problems and think on your feet

·  Collaborative and keen to be a team player

·  Comfortable using technology; able to use email, CRM and booking systems and happy to guide customers through the website

Cazoo offer a competitive, guaranteed wage with a range of benefits including 5 weeks' worth of holiday, healthcare, pension, perks, training and development and promotional opportunities. All colleagues at Cazoo are eligible for participation in the company's share issue scheme.

If you are interested in this fantastic opportunity or would like to hear more, then please

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Georgina Bronti