Customer Service Adviser
Stoke-on-Trent (Staffordshire) Marketing
Job description
Location
Stoke-On-Trent, Staffordshire
· Salary
£ 17500 - £ 18500 / Year
· Category
Sales & Retail - Business Development
· Job type
Permanent
· Industry
Sales and Retail
· External Reference
JN-112018-34242
This role in based within the call centre and the main duties will include:
· Answering the telephone to a variety of people and either being able to deal with their enquiry or direct them to the relevant department.
· Processing and resolving claims for debit notes.
· Raising goods returns notes, liaising with 3 rd party transport and chasing the collection and return of goods.
· Some spreadsheet and word processing work will be required.
· Some order input.
· Proactive telephone marketing / telesales with customers.
· Information gathering and distribution from contract based enquiries into the call centre.
Office hours: Working between 8.30-5pm Monday-Friday
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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