Customer Service

Job description

·  Location
Leeds, West Yorkshire
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-122020-158493

Planning + Dispatch Coordinator

Remote Working, however must be based near Leeds due to future training

£11.47 per hour

Temp (3 months initially, possibility for extension)

Working Hours

Mon-Fri between 7am-10pm

Sat & Sun 7.30am-10pm

Duties

� Planning and forecasting activities in a high quality and consistent manor

� Working with local area teams, both field and office based to ensure the planning applications are used efficiently

� Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load

� Following guidelines to investigate, resolve and process a high volume of customer enquiries

� Appointment planning - Scheduling engineers for appointments in relation to heating + boilers

� Providing updates and ETAs' for customers

� Delivering updates to drivers and keeping them informed of any route changes

� Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively

� Liaising with other teams when necessary

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Paige Anne Woods