Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Covid19 Advisor

  • Newcastle upon Tyne (Tyne and Wear)

Job description



·  Location
Newcastle Upon Tyne, Tyne And Wear
·  Salary
£8.72/Hourly
·  Category
Sales & Retail - Inbound Call Centre
·  Job type
Contractor
·  Industry
Sales and Retail
·  External Reference
JN-082020-136422

The dept of Education Covid 19 Helpline provides an information, guidance and signposting service to parents, students, education providers and their staff to support them with navigating issues around education and Covid 19. The team work within defined guidance issued by the Government via lines to take and FAQ's. The team operates via inbound telephone service, and email.

Due to the nature of the calls received on the helpline, all advisers must be:

·  Accessible

·  Empathetic

·  Accurate

·  Impartial

·  Expert

Information is updated on a daily basis and as such Dept of Education Covid 19 Helpline Advisers must complete research using the documents and resources provided to ensure the information delivered is current and accurate at all times.

Helpline Advisers also record information and intelligence accurately and in appropriate detail to ensure accurate reporting, and to ensure the service remains tailored and current to customer queries and concerns.

Helpline Advisers work closely with their Team Manager to ensure the delivery of a high-quality service to callers with a view to consistently improving their performance.

Our ideal candidates will have the following qualities

·  Excellent telephone manner with the ability to extract and retain information from customers

·  Exceptional verbal skills with an aptitude for providing comprehensive support to service users

·  Ability to use multiple IT systems to accurately capture and record customer information

·  Advanced keyboard skills with good written communication

·  Ability to work effectively both independently and as part of a team

·  Excellent listening skills and the ability to interact with customers in an empathetic and non-judgemental fashion

·  Ability to work within defined quality guidelines and maintain good practices at all times

·  Excellent research skills with the ability to source information efficiently to support present and future customer queries

·  Ability to use approved resources to tailor support to fully resolve customer queries

·  A good level of education with strong literacy and numeracy skills

·  Level 2 qualification (Essential)

·  Excellent research and recording skills ( Essential)

·  This position is subject to a standard DBS Check and further vetting processes as appropriate to fill our contractual and safeguarding procedures - you must be able to provide appropriate documentation to support this

Hours of work - Core team hours are currently between 8am and 6pm Monday to Friday. Weekend work may be required. Our organisation currently operates between 8am and 10pm Monday to Sunday and there may be a requirement to move resource to meet demand.

Salary is £8.72 per hour

This role is temporary ongoing

Adecco is an equal opportunities employer

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Valerie McGowan

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