Contracts Coordinator

Job description

  Location
Abertillery, Newport
·  Salary
£8.88/Hour
·  Category
Office and Secretarial - Sales Administrator
·  Job type
Temporary
·  Industry
Office and Secretarial
·  External Reference
KE/CONTRACTS

We are currently seeking a Customer Service/Contract Coordinator/ Administrator for our client based in Newport on a ongoing basis with a possible permanent opportunity for th right applicant . Position to start ASAP.

Job duties will include working within a busy contract department, working closely with customers and internal departments arranging delivery of industrial products and resoling any issues and queries. (NO SALES INVOLVED)

Follow established procedures and guidelines to coordinate the delivery of a contract from inception so that production activity meets established forecasting requirements to the highest Environmental, Health and Safety standards

Barmarks statistics Complaints submitted into database

·  Complaints closed Credit notes against complaints

·  Transport utilisation (tonnes/load) Transport recoveries against extra costs

·  Sundry items and small load charges (£) Added values sales (£)

Accountabilities

Liaise with customers to establish contract requirements

·  Establish with the Contracts Manager customer requirements at inception of the contract

·  Make contact with sites/customers to establish key relationships

·  Engage with the sites/customers/Contracts Manager to obtain forecasts

·  Visit customer sites where necessary to understand requirements

·  Respond to customer queries via phone and email

·  Capture and record customer requirements in appropriate documentation for internal communication

Coordinate with Production to deliver contract requirements

·  Obtain customer schedules

·  Ensure that schedules are supplied into automatic scheduling repository efficiently

·  Oversee the customer delivery schedule through scheduling system

·  Liaise with production over scheduling to ensure commitments to customers are met

Resolve problems and customer complaints

·  Identify potential complaints from customers as the contract progresses

·  Take appropriate action to avoid a customer complaint

·  Respond to customer complaints that arise

·  Log customer complaints in CRM system

·  Respond to feedback received from the CRM system

·  Analyse and take action or escalate when common complaint trends are identified

Generate additional sales and leads

·  Identify opportunities for upselling and generating leads for additional products

·  Refer to specialists to progress leads for additional sales

·  Schedule additional product requirements

Administration of contract

·  Maintain databases

·  Generate Credit Notes

·  Keep records up to date

Technical Competencies (Experience is not essential and training will be provided)

Excel

Word

Powerpoint

CRM

SAP

Success Fact

Salary : £8.88 ph (£18k per annum)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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