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Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Contact Centre Service Advisor

  • Skelmersdale ( Lancashire )
  • Administration

Job description

Skelmersdale, Lancashire
· Salary
£ 17000 - £ 19800 / Year
· Category
Banking & Financial Services - Banking & Financial Services
· Job type
· Industry
Banking and Financial Services
· External Reference

Contact Centre Service Advisor

Location: Skelmersdale

Salary Range: £17,000 - £19,800 (DOE) + benefits

Hours: Monday-Sunday 8am-8pm

Job Description

Our Contact Centre can receive 1000's of calls a day from customers needing support with their banking queries and as an advisor you're on the front line and the first point of contact, in this multi- tasking environment. The contact centre advocates role is to listen and interact with each customer, taking every effort to provide them with a solution first time round. All of this whilst navigating multiple internal systems and adhering to policies and procedures but don't worry - our training will give you the skills and knowledge to succeed!


· Taking high volumes of calls from our customers, being the first point of contact for all queries

· Handling all queries which range from simple queries such as address changes, to the more complex which could include international funds transfers, etc

· Ensuring that the customer is first in all interaction

· Working within the banks risk appetite, making sure that all authentication procedures are followed

· Proactively working as part of a team in an open plan working environment

· Utilising multiple different computer systems simultaneously

It would be great to see candidates with:

· Passion, energy and enthusiasm for our Customers company values

· Excellent customer service skills

· Excellent listening, problem solving skills coupled with customer service experience

· The ability and desire to work in a fast-paced environment

· A hardworking and committed attitude

· Resilience and determination

· Knowledge and experience of operating computer systems

· The ability and focus to maintain attention to detail, whilst dealing with volume calls - so multi-tasking is key!

· Great people who can listen and ask the right questions. People who bring their personality and passion to ensure all customers receive the attention and service they deserve

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy