Administrator

Job description

  Location
St Asaph, Denbighshire
·  Salary
£10.11/Hour
·  Category
Public Sector - Public Sector Administration
·  Job type
Contractor
·  Industry
Public Sector
·  External Reference
ADMN-AT

OVERALL PURPOSE OF JOB:

To provide administrative support to the relevant functions within the Administration of Justice Transactional Unit.

DUTIES AND RESPONSIBILITIES:
Generic
1.To carry out transactional administrative elements of the Collisions, Tickets, Summons, Charge, Process Management, Witness Care and related processes in a timely and accurate manner in accordance with the SLAs (Service Level Agreements).

2.To provide a dedicated witness care function in respect of Trial Casework as well as providing information to victims and witnesses as laid down in national guidance.

3.To maintain and update both Internal and External IT systems and records relevant to the transactional function.

4.To work closely and liaise with both internal and external agencies, dealing with general enquiries efficiently and effectively.

5.Assess and escalate any enquiries to the relevant level if required.

6.To contribute and give feedback on business processes and the ongoing review thereof.

7.To ensure performance monitoring information is collected and collated.

8.Dealing with correspondence and telephone enquiries from internal and external customers, responding to same at the appropriate level ensuring compliance with internal procedures, timescales and data protection

9.Provide on the job training to new members of staff recruited into the department.
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.