Waiter/Waitress

Job description

Key tasks

General Missions
• Provides a welcome and quality service to customers at the point of sale restoration
• Helps to comprehensively satisfy the quality by customers of its work and the exemplary behaviour
• Adopt good behavior and attitudes in the spirit of service ibis Styles and around its values: modernity, simplicity, Wellness '

Key responsibilities: Customer relationship
• Reserve a warm and personalized to the customer in the spirit of service brand
• Offering attentive service and customized constraints
• Is attentive to customer feedback and monitors
• Establish a good relationship with the client, advise and loyalty
• Knows perfectly the specific ibis Styles and showcases the offers of the brand and its hotel

Technical trade / Production
• Performs:
- Unloading of goods related to its service
- The establishment of point of sale and back
- Hospitality and customer service
- Cleaning and storage room and back after the service
• Make informed before the beginning of each service on the composition of food and possible breaks (participating in the briefing and debriefing of service)
• Adapts organization and pace of work depending on the crowds, events and customers
• Recognizes different types of customers and tailors its services by respecting the basic rules.
• Ensure the sustainability of the material at its disposal. '

Team management
*Communicates and cooperates closely with the kitchen
• Is attentive and respects customer demand while developing sales
• Contributes to customer retention through service quality
• Influences client to speak on the interactive guestbook
• Is involved in achieving the objectives of the service: respecting the procedures and internal controls in hotel
• Contributes to the good management of the dishes and small equipment avoiding breakage
• May be required to participate in inventories

Hygiene / Personal Safety / Environment
• Ensures the cleanliness of the workplace and food safety by following the daily HACCP hygiene rules
• Respect the operating instructions and safety equipment at its disposal.
• Applies the hotel's safety rules (fire ...)
• Respect the commitments of the sustainable development policy took on the establishment (of energy saving, recycling, waste sorting ...)

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.

Desired profile

Skills

Level of Education Secondary professional education
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

* Basic Food Hygiene certified
* HACCP Awareness certified
* Knowledge of Micros
* Preferably based in UAE
* Working experience in a Bar is an advantage

·  HACCP
·  Micros