Transportation Supervisor 车队主管

Job description

 
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.

Raffles Hainan, located in the “Hawaii of Asia” – Hainan, will enjoy a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 7 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.

If you are looking for a dynamic environment for growth, please join us as :
所有绝美的旅程都会在某一个地方开始，而我们的开始在约130年之前的新加坡，在那里，我们有了第一家莱佛士酒店。今天，莱佛士逐步成为了一个国际化的品牌，从吸引人的度假胜地到充满生气的发达城市，它的名字遍及全球。
 
随着莱佛士扩张的脚步越来越广，成为世界最奢华的酒店管理集团，是我们每一个人的追求所在。我们需要极具领导才华的您，给予我们员工鼓舞和激励，使他们的诚意服务能够增强客人入住时家一般的感觉，也能够给予他们无至迷人的住店体验。我们也需要您坚持不懈的追求至高标准，可以提供给客人超出期望的完美表现。
 
通过您的领导才华及热情感染可以使我们的客人再次光顾，是你们，让莱佛士保有精髓，成为独一无二的莱佛士，使它可以继续旅程，让足迹抵达新的地方。

海南莱佛士 酒店位于著有“亚洲夏威夷”之称的海南，坐拥纯美海岸线，毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅，为宾客提供超大海景视野，宾客在享受精致的同时，俯瞰水清沙白。酒店拥有七间不同风格的餐厅，1400平方米莱佛士水疗设施，大型宴会厅及面积各异的多功能厅，满足各种会议需要。

如果您正在寻求一个更好的职业发展平台，请加入我们：

 

Transportation Supervisor

 

PURPOSE OF POSITION职位目标
Responsible for assisting the manager of guest services on maintenance guests any time drivers the hotel vehicles transporting hotel guests/staffs to/from assigned destinations safely, efficiently and courteously. Adheres to all local and state driving laws. Ensures safety and security of passenagers and vehicle.
负责协助礼宾司管理车队，驾驶酒店车辆时，将客人或员工安全、高效，礼貌地送到指定的目的地。坚持遵守所有本地或全国性交通或安全驾驶法律法规。确保乘客和车辆的安全。

KEY ROLES & RESPONSIBILITIES重要职责
·  Review Logbook (meet with Supervisor) to learn daily business activity and assignments.
·  回顾交班本，了解每天业务活动或任务
·  Check vehicle for damage, document required repairs.
·  检查车辆是否有损坏；记录车辆的维修需求
·  Check vehicle for operating condition and rectify any deficiencies (i.e, tire pressure, oil/fuel/water levels)
·  检查车况，补充调整任何需要及时补充调整的缺陷和不足 （如胎压，机油/燃油/水箱）
·  Check vehicle for cleanliness, inside and out; rectify any deficiencies.
·  检查车辆车内和车表的卫生清洁，及时处理
·  Communicate vehicle maintenance needs to Engineering/Chief Concierge and follow up on completion.
·  向工程部或礼宾司沟通汇报车辆保养需求，并跟进维修保养得进度
·  Remain in assigned, posted position, maintaining correct stance.
·  待在预先安排的位置，保持正确的站姿
·  Obey all traffic and driving regulations.
·  遵守相关交通和安全驾驶的法律法规
·  Remain on scheduled route at all times
·  始终保持在预定的路线驾驶
·  Ensure the safety of all passengers and their belongings.
·  保障乘客和物品的安全
·  Drive the vehicle to transport guests/visitors to and from designated destinations.
·  驾驶车辆将客人接送到指定的目的地
·  Meet and greet designated passengers for pick up at the airport terminals, baggage pick up areas.
·  行李领取处附近的航班到达出口问候和接待指定的客人
·  Communicate any delays, problems, and passengers needs with the hotel by vehicle telephone.
·  使用工作电话及时向酒店沟通汇报航班延误，遇到的问题和客人需求
·  Load and unload passenger’s luggage into/out of the vehicle.
·  协助客人装卸行李
·  Maintain conversation with passengers according to their requirements.
·  了解客人的需求进行简单的沟通对话
·  Maintain accurate knowledge of hotel facilities/services, local attractions/ activities and directions to relay to passengers.
·  详细了解酒店的设备、服务项目、本地的特色景点等相关信息回答客人的询问
·  Follow designated procedures for vehicle breakdowns and accidents.
·  任何车辆的事故和损坏需要遵循事故紧急处理程序
·  Document all trips accurately prior to the start of and at the conclusion each.
·  详细记录车辆的启始使用记录
·  Answer vehicle/department telephone within 3 rings using correct greeting and telephone etiquette.
·  电话响铃三声内使用标准的服务用语接听电话
·  Handle guest complains by following the instant pacification procedures and ensuring guest satisfaction.
·  用快速、和平的方式处理客人的投诉，确保客人的问题能得到满意的解决
·  Maintain and monitor cleanliness of work areas.
·  随时保证工作区域的清洁
·  Ensure confidentiality of all passage information and conversations.
·  保证任何客人的信息和对话的保密，不可与其他人谈论
·  Ensure security of vehicle keys.
·  确保车辆钥匙的安全
·  Park vehicle in designated location when car is not used.
·  车辆不使用的情况下，将车辆停放在安全指定的地点
·  Successful completion of the training/certification process.
·  顺利完成规定的培训和技术认证考核

 

 

PERSONAL ATTRIBUTES 个人特质
·  Responsible, safe and conscientious driver.
·  负责任的、安全舒适的驾驶技巧
·  Ability to understand guest inquiries and provide responses.
·  了解明白客人的需求并帮助解决
·  Ability to prioritize, organize and make a good adjustments.
·  有良好的协调组织、沟通和决策能力
·  Ability to maintain concentration and think clearly under all driving conditions.
·  驾驶过程中始终保持清醒的状态
·  Ability to perform assignments with minimal supervision.
·  在不需要监督的情况下完成任务
·  Ability to work cohesively with co-workers as part of team.
·  有较强的团队合作精神
·  Ability to focus attention on guest needs, remaining calm and courteous at all times.
·  可以把重心放在客人需求，同时任何时候保持冷静和有礼貌
·  Ability to promote positive relations with all hotel guests and patrons.
·  有能力积极提高与酒店客人以及业主的关系
·  Able to exercise good adjustment with difficult guests.
·  可以出投诉客人处得到不错的评价
·  Understanding and Ability to work in a multi-cultural environment.
·  理解并有能力在一个多文化环境下工作
 
QUALIFICATIONS 职位资历
·  Ability to manage and organize transportation department
·  具备管理和组织车队的能力
·  Ability to understand guest inquiries and provide responses
·  具备理解客人的问询和及时回复的能力
·  Ability to communicate with a radio/vehicle telephone.
·  会使用对讲机/车载电话
·  Ability to focus on guest’s needs.
·  具备关注和解决客人需求的能力
·  Ability to prioritize, organize and make a good adjustments.
·  有良好的协调组织、沟通和决策能力
·  Ability to maintain concentration and think clearly under all driving conditions.
·  具备在任何驾驶条件下都能保持注意力集中和头脑清醒的能力
·  Ability to exert physical effort in placing and removing luggage into/out of a vehicle.
·  具备体力可以装载和搬运行李上下车
·  Ability to remain stationary within a vehicle with very limited movement for extended periods of time.
·  具备长时间在活动空间有限的车厢内保持不动状态的能力（即使等候客人）
·  Ability to perform assignments with minimal supervision.
·  具备在最少监督下单独执行出车任务的能力
·  Ability to work cohesively with co-workers as part of team.
·  具备团队精神和同事团结合作的工作能力
·  Responsible, safe and conscientious driver.
·  负责任的、安全舒适的驾驶技巧

 
EXPERIENCE 工作经历
·  One year above experience driving vehicles.
·  一年以上车队管理经验
·  Thorough knowledge of local roads.
·  熟悉本地及周边城市的路况
·  Can drive a van and limousine, standard for manual transmission.
·  能够驾驶自动挡、手动档的车
·  Satisfactory communication in English with guests/visitors, management and co –workers to their understanding preferred.
·  能够用简单的英语同客人及同事进行沟通交流，较强的理解能力
·  Provide legible communication and directions.
·  提供清晰易懂的指引给客人
·  Knowledge of vehicle mechanics.
·  熟悉汽车机械知识