Tour Operations Agent

Job description

 

 

Tour Operations Agent

A great opportunity waits at Lake Louise.  We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in Guest Service.

 
Hotel Overview:  Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Summary of Responsibilities:
Reporting to the Tour Operations Manager, responsibilities and essential job functions include but are not limited to the following: 

 

·  Consistently offer professional, friendly and engaging service
·  Ensure proper reservation set up and billing procedures for tours
·  Provide other hotel departments with information regarding incoming and outgoing tours, Rocky Mountaineer guests and related tour aspects
·  Prepare for daily arrivals of tours as well as Rocky Mountaineer bus and train arrivals
·  Welcoming guests on the tour buses and answering questions about the hotel
·  Provide reception, cashier and information services of the hotel to tour escorts
·  Ensure the safety and well being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
·  Work shifts as business levels dictate
·  Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program.
·  Adhere to all environmental policies and programs as required
·  Other duties as assigned

 

Qualifications:

·  Proficiency in English (verbal and written), second language an asset
·  Previous Front Desk and/or Reservations experience in a Mountain Resort setting an asset.
·  Property Manager, Word and Excel an asset.
·  High School Diploma an asset.
·  Excellent written and oral communication skills. 
·  Must be a well organized, self motivated individual who works well under pressure.

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Visa Requirements:   Applicants must hold the proper work authorization to be legally eligible to work in Canada.

 
We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!