TEAM LEADER RESERVATION

Job description

Key tasks

In line with the procedures, standard call format and communication methods determined by the Call centre, you answer and handle incoming calls using the tools available to you: Phone, computer - centralised electronic reservations system TARS-, Sales scripts, Sales information, Individual target documents...

Grand Mercure and its people

At Grand Mercure we care about your career. We understand that for you, the art of hospitality is not just a job but a profession so the training you will receive will be world-class.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

 Plan & prepare forecasts on a timely basis for review.
 Plan & prepare monthly reports, forecasts and other relevant reports.
 Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
 Identify optimal, cost effective use of the resources and educate the team on the same.
 Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
 Assist in the development of occupancy forecasts for the annual budget.

·  Excel
·  Opéra