Team Leader Front Office

Job description

Key tasks

>Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
>Responsible for Reception, Concierge
>operations, Telephones, Hospitality and Cashier.
>Liaise with different departments for smooth and coordinated work.
>Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
>Ensure to interact with the guests & enable the team to understand guest requirements.
>Develop & maintain good relations with guests, employees, vendors & contractors.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Fluent)
Optional languages Hindi (Fluent)

Essential and optional requirements

·  Excel
·  Word
·  Micros
·  Opéra