Team Leader - F&B Service

Job description

Key tasks

 Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department.
 Ensure that the beverages prepared and served in the assigned area are according to standard recipes and with excellent quality.
 Ensure to attend to guest complaints, requests or inquiries regarding the services.
 Any matter which may affect the interests should be brought to the attention of the Management.
 Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
 Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
 Ensure to upgrade & update with the trends, practices and equipment in food and beverage preparation and service in the bar.
 Ensure to set up the equipment and prepare mise-en-place in accordance with bar policy.
 Improve sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals and special promotions.
 Ensure on a daily basis that all the amenities are properly arranged prior to service.
 Ensure to possess working knowledge of wine, cocktail and mixing all beverages.
 Ensure that daily beverage inventory journal, bar opening and closing stock are noted and initiate requisitions in accordance to the established par stock.
 Ensure that Food & Beverage Associates maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Food and beverage
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra