Team Leader / Executive - Groups (Reservations)

Job description

Key tasks

In line with the procedures, standard call format and communication methods determined by the Call centre, you answer and handle incoming calls using the tools available to you: Phone, computer - centralised electronic reservations system TARS-, Sales scripts, Sales information, Individual target documents.

Maintain a record of all group room movements.
Organize regular meetings and briefings in accordance to group movements with sales, front office, events and finance team.
Prepare a monthly schedule for all upcoming groups and initiate follow-up for payments, rooming list and other room requirements.
One point of contact to facilitate client for all group room discussions and queries.
Handle additional responsibilities as & when delegated by the Management.

Entire group rooms coordination post contracting to arrival day
Group rooms handover from sales
Maintain filed docket for each group
Coordinate briefings with sales, events and front office
Connects with the client for rooms detailing
Opera blocks upkeep and management
Maintains follow-up tasks file as per cut-off
Follow-up and closure with client as per contracted cut-off
Timely secure rooming list and update as per procedure
Group rooms handover to Front Office

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Master / MBA
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English
Optional languages Hindi

Essential and optional requirements

·  Excel
·  Power Point
·  Micros
·  Opéra