Team Leader

Job description

Key tasks

 Ensures cleanliness and hygiene standards in all areas of the hotel
 Ensures adherence to company and hotel policies by all departmental employees
 Plans the organization of work within the department, including assignments, time schedules and vacations
 Ensures all relevant documentation and records
are updated and complete
 Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction
 Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
 Routine check on the condition of the linen and uniform and the quality of processing
 Assign job to tailor
 Inventory control of linen and uniform by conducting month end inventory
 Quality audit – replacing worn out items with new ones from store, and regular discards
 Issue of uniforms for new staff
 Strictly adhere to exchange procedure and loan procedures
 Submit required reports to EHK
 Ensure laundry, linen and uniform room are pest free
 Ensures all maintenance are reported on time to engineering department and timely action is taken
 Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys
 Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them
 Plan for PMP schedule
 Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms
 To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme
 Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction
 Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc
 Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff
 Reporting defects in all areas and regular follow up with engineering department on pending maintenance
 Reporting irregularities on the floor to EHK – Occupancy reports, damages, missing items, Lost and found properties of guests.
 Responsible for effective mini bar management as per organization’s standards by checking and replenish mini bar and produce dockets for posting
 Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same
 Detailed checking of public area
 Follow thorough cleaning schedule strictly
 Report all defects in area to the engineering department and ensure they are rectified immediately – Liaise with engineering department daily for the same
 Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff
 Plan for PMP schedule
 To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHK

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

·  Excel
·  Word