Offers “Accor”

Expires soon Accor

Switchboard Agent - Royal Service (Permanent, Full Time)

  • Banff (Town of Banff)

Job description



 

 

Switchboard Agent - Royal Service

Are you a professional Hotelier who’s looking for a Front Office position to share your expertise from a busy and fast paced Hotel/Resort and share your passion of creating Heartist moments for your guests? If so, we are seeking a Fairmont Ambassador who prides themselves on their problem solving, communication and relationship building abilities to act as the first point of contact to our guests.

 

Rate of Pay:  Starting at $16.25 per hour. Full rate after one year is $19.96 per hour.

What is in it for you:
·  Subsidized staff accommodation provided on-site for full time status
·  Duty meal in our newly renovated staff cafeteria
·  Competitive extended benefits package including medical, vision and dental for full time permanent status
·  Employee Travel Program
·  Comprehensive Wellness Platform (LifeWorks)
·  Discounts on food & beverage/fitness centre/spa/golf
·  Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
    What you will be doing:
·  Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
·  Processing all external and internal calls by redirecting calls or directly assisting the caller
·  Taking ownership of the caller’s request and ensuring follow-up according to the hotel’s standards
·  Maintaining knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Resort Activities, Guests Services and Food & Beverage
·  Maintaining accurate records of guest calls to maintain data integrity
·  Understanding of the hotel’s emergency procedures and dispatching as required

Your experience and skills include:
·  Service focused personality is essential
·  Previous luxury Hospitality or Travel & Tourism experience
·  Prior experience working with Opera or a related system an asset
·  Fluency in English; additional languages are a plus
·  Comfortable sitting for long periods of the day

Your team and working environment:

·  Fast-paced, upscale, luxury hotel
·  Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
·  Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms.  We are committed to a culture and guided by our values that make our talent  Feel Valued . We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit  https://www.accorhotels.jobs/home.aspx

APPLY TODAY:  For more information on working and living in Banff, please visit  www.banffspringsjobs.com . 

 

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