Switchboard Agent - Royal Service (Permanent, Full Time)
Banff (Town of Banff)
Job description
Switchboard Agent - Royal Service
Are you a professional Hotelier who’s looking for a Front Office position to share your expertise from a busy and fast paced Hotel/Resort and share your passion of creating Heartist moments for your guests? If so, we are seeking a Fairmont Ambassador who prides themselves on their problem solving, communication and relationship building abilities to act as the first point of contact to our guests.
Rate of Pay: Starting at $16.25 per hour. Full rate after one year is $19.96 per hour.
What is in it for you:
· Subsidized staff accommodation provided on-site for full time status
· Duty meal in our newly renovated staff cafeteria
· Competitive extended benefits package including medical, vision and dental for full time permanent status
· Employee Travel Program
· Comprehensive Wellness Platform (LifeWorks)
· Discounts on food & beverage/fitness centre/spa/golf
· Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:
· Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
· Processing all external and internal calls by redirecting calls or directly assisting the caller
· Taking ownership of the caller’s request and ensuring follow-up according to the hotel’s standards
· Maintaining knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Resort Activities, Guests Services and Food & Beverage
· Maintaining accurate records of guest calls to maintain data integrity
· Understanding of the hotel’s emergency procedures and dispatching as required
Your experience and skills include:
· Service focused personality is essential
· Previous luxury Hospitality or Travel & Tourism experience
· Prior experience working with Opera or a related system an asset
· Fluency in English; additional languages are a plus
· Comfortable sitting for long periods of the day
Your team and working environment:
· Fast-paced, upscale, luxury hotel
· Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
· Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for AccorHotels?
We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued . We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx
APPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com .