Spa Therapist

Job description

Key tasks

You will be responsible for the delivery of an efficient, friendly and results-driven spa experience. The person is responsible for the ‘spa experience’ that guests will have as they entrust themselves in your capable and expert hands, so you will be expected to execute treatments, engage guests in consultation, while making them feel as if they have entered a completely different environment from the one they came from.

CUSTOMER RELATION
Remains polite and courteous at all times whatever customers may request
Maintain a professional and friendly (not familiar) therapist-client relationship to develop brand loyalty and a regular client data base.

PROFESSIONAL TECHNIQUES / PRODUCTION
-Is familiar with the specific guidelines and instructions given by the Spa & Recreation Manager and applies them.
-Primary focus on sense of guest arrival/departure, hands-on treatment, cleanliness, room ambiance, and overall spa experience. Empathetic, friendly, and able to make people feel beautiful inside and out. Takes charge of assigned room retail inventory.
-Guest is personally attended to and treatment/s is/are delivered with accordance to treatment protocols, starts and ends according to prescribed treatment time ensuring that all service performance indicators are met.
-Participates in monthly Spa & Recreation meeting regarding performance, staff relations, training, productivity, equipment and facility maintenance, inventory, stocking and control.

COMMERCIAL / SALES
-Can provide expertise in all areas of retail and treatments. Able and available to answer any questions that guests may have and give them extensive feedback and demonstration if applicable; with an ability to execute suggestive and add-on sales.

EDUCATION / PROFESSIONAL EXPERIENCE
-Massage certification
-At least 1 year's experience in the position
-Languages: good spoken English

SKILL / QUALITIES
-Discretion
-Physical staying power
-Speed, efficiency and a thorough approach
-Good presentation
-Attention to detail and quality
-Good knowledge of different types of massage, facial treatment, waxing, manicure, pedicure, body treatments.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Vocational education
Areas of study Health / Social
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Power Point
·  Word
·  Micros
·  Opéra