Spa Manager

Job description

Job Description

This position is responsible for the daily leadership of the spa operations to optimize guest satisfaction as well as to ensure that all productivity and expense controls are followed and all revenue opportunities are capitalized upon.

Business Performance

• Assist in the development of annual budgets and short to long range strategic planning for the operation of the spa

• Ensure that the spa operates cost effectively and efficiently, review expenditures to ensure that they are kept within operating budgets

Spa Operation

• Ensure the establishment and execution of all departmental goals

• Assist in the development of the spa's standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policies

• Meet with group meeting planners to show spa facility and programs. Promote and sell customized spa programs to conference groups as required

• Provide and take responsibility for the professional delivery of all information via emails, telephone and in person to all potential spa guests 

• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques

• Monitor scheduling of all services and special programming

Team Management

• Interview, select and recruit Spa Therapists

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

Work Experience

Knowledge and Experience

• Diploma education

• Certification in massage therapy or aesthetics from a recognized school

• Minimum 2 years of experience in a supervisory position in a spa or related field 

• Must be able to communicate in English and Vietnamese

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel & Word

Competencies

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

• Available in Vietnam

Benefits

• Monthly service charge

• Friendly & free accommodation and nutritious meals

• HODs benefit package

• Employee benefit card offering discounted rates in Accor Hotels

• Develop your talent through learning programs by Academy Accor

• Dynamic, professional working environment and a supportive team

• Opportunity to grow within your property and across the world

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